Pa Sales Coordinator

1 week ago


Kota Damansara, Malaysia Ibis Styles Sri Damansara Full time
Manage the General Manager's diary to co-ordinate meetings/appointments, and to ensure smooth running of such meetings

  • Take minutes at the Executive Committee Meeting
  • Coordinate and communicate with various departments and all levels of staff on matters directed by the General Manager
  • Prepare and manage correspondences with internal and external parties for General Manager's signature
  • Attend to requests from divisional, corporate or owners offices and facilitate it accordingly
  • Attend to residents/patrons' special requests or complaints that are directed to the General Manager
  • Coordinate travel arrangements in a highly efficient manner and prepare detailed travel file accordingly
  • Maintain systematic uptodate filing and tracing systems
  • Maintain complete knowledge of the following (to include but not limited to):
  • All hotel features / services, hours of operation
  • Hotel function space, entertainment options, menus and floral decoration options
  • Hotel safety guidelines and evacuation plan
  • Scheduled daily group activities
  • Answer incoming phone calls in a pleasant manner using Hotel's telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure
  • Coordinate all group arrangements
  • Work with group contacts to facilitate program planning and requirements
  • Communicate group needs and specifications to all relevant departments
  • Follow up with Post-Conference reports and review group billings
  • Input all group bookings and update booking activities in the system on a weekly basis
  • Prepare reports, maintain proper records and filing system in accordance to hotel's sales administration process
  • Maintain gifts inventory and coordinate the sending of gifts to clients
  • Arrange site inspections for potential clients
  • Promote positive relations with clients and attend to all requests expediently and courteously
  • Acknowledge and handle clients' complaints and comments tactfully and efficiently. Report incidents or other irregularities to management
  • Upsell and promote hotel's facilities and services at every available opportunity in order to maximize sales revenue

Salary:
From RM2,500.00 per month

Benefits:

  • Cell phone reimbursement
  • Free parking
  • Health insurance
  • Maternity leave
  • Meal provided
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Performance bonus
  • Yearly bonus

Ability to commute/relocate:

  • Damansara: Reliably commute or planning to relocate before starting work (required)

Education:

  • Diploma/Advanced Diploma (preferred)

Experience:

Sales Coordinator: 1 year (preferred)

Language:

  • English (preferred)
  • Bahasa (preferred)
Expected Start Date: 08/01/2023
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