IT Executive

JOB BRIEF
We are seeking a IT Executive to oversee IT operations with a focus on our Plantation division.

The role requires spending 60% of the time at the Plantation site, providing IT support, network administration, and server maintenance.

Responsibilities include managing PC and network devices, ensuring cybersecurity compliance, and assisting with IT projects.

A diploma or degree in IT or relevant experience is required, along with strong communication skills and a service-oriented attitude.

Project management and ITSM knowledge are preferred.

RESPONSIBILITIES, AUTHORITIES AND DUTIES

• To provide overall IT support, network administrating, maintaining, and coordinating servers are working with minimum downtime and daily data backup.
• Manage and troubleshoot PC, Servers and network devices and ICT devices preventive and corrective maintenance activities.
• Report on cyber security incidents to Head of IT.
• Ensure all audit compliance to Company IT Policy, Health & Safety Policy, Quality Policy, HR Policy
• Assist Head of IT on IT projects including implementation, post implementation system updates, upgrades, migrations, and outages
• To keep good industrial relations with all levels of personnel.
• Monitor user satisfaction scores, identify improvement potential.
• Ensure all incident and requests registered in IT helpdesk system.
• Communicate work progress and workrelated pertinent information in an accurate and timely manner to the Senior IT Manager/Head of IT.
• Perform any other duties and task assignments, which are compatible with the primary responsibilities whenever required by the company and immediate supervisor.
• Maintaining the IT Assets management record and disposal
• Maintain the IT Department's related documentation and procedure.

QUALIFICATIONS, REQUIREMENTS AND SKILLS

• University level diploma, degree in IT or relevant 35 years industry experience
• Excellent written and spoken English, Malay skills and ability to understand & convey IT scenarios
• Excellent communication skills and the ability to communicate on all levels a service minded attitude
• Ability to work result oriented both independently and systematically through superior time management and allocation of priorities
• Additional preferences of Project management, ITSM knowledge (ITIL Foundation or similar)

Salary:
RM3, RM5,000.00 per month

Benefits:

• Flexible schedule
• Free parking
• Health insurance
• Opportunities for promotion

Schedule:

• Monday to Friday
• Weekend jobs

Ability to commute/relocate:

• Cheras Selangor: Reliably commute or planning to relocate before starting work (preferred)

Experience:

• IT support: 3 years (preferred)

Willingness to travel:

• 75% (required)

Application Deadline: 09/30/2023

Expected Start Date: 10/02/2023

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