Collection Officer

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia SRG Asia Pacific Sdn. Bhd. Full time
***: The
Customer Service Consultant (CSC) role is to manage Outbound & Inbound services for Winback &
Collection of Involuntary Churn Operations.

The
CSC is required to greet customers warmly and ascertain the problem or reason for calling and to assist customers in their inquiries.

- _________________________________________

DUTIES AND RESPONSIBILITIES:

  • Professionally Interact with customers via phone to provide information and assistance and to manage Outbound & Inbound services for Winback & Collection of Involuntary Churn
Operations

  • To reconnect and reactivate customers account to be active and to recover any amount owed to
Management

  • Collection Treatment/Process Flow for different group of customers, as per the Credit Class
(H/M/L) and Debt Age provided by the Management

  • Attend to customer's complaint or request and to adhere to the process and procedures that has been stipulated by the Management
  • Crossselling of all products and services including all upgrades for product & packages
  • Achieve productivity standards and goals while maintaining the highest level of customer service
  • Undertake any other duties asandwhen assigned by the Management
  • You will be accountable for meeting individual (KPIs) and team goals

REQUIREMENTS:

  • SPM/Diploma/Degree
  • Experience in customer service roles is desirable. Past working experience in contact/call center are encouraged to apply
  • Good command of spoken and written English and Bahasa Malaysia


Personality traits
  • Good attitude, enthusiastic, detailoriented, responsible, trustworthy, ethical, and goalfocused


Customer service skills
  • Attentiveness, empathy, patience and consistency, persuasive, immaculate telephone manners, and communication skills
  • Stress tolerance and able to work under pressure
  • Able to work on public holidays including weekends (ROTATIONAL SHIFT BASIS; 9 AM 6PM)
  • Required to have own transportation arrangement
  • Able to start immediately

Results Driven, Persistence, Go Getter, Time Management, Matured, People Management,

Professional. If you have what it takes, APPLY NOW

Salary:
RM2, RM2,600.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion

Schedule:

  • Fixed shift

Supplemental pay types:

  • Attendance bonus
  • Overtime pay
  • Performance bonus

Ability to commute/relocate:

  • Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

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