Customer Service Mandarin Speaker @ Cyberjaya @ Up

1 week ago


Cyberjaya, Selangor, Malaysia Glob Pro BrainHunters Sdn Bhd Full time
1.Respond to customer queries in a timely and accurate manner via Voice and Non-Voice

  • Identify customer needs and support customers in the use of specific features.
  • Monitor customer complaints on social media and escalate to client stakeholders.
  • To coordinate and resolve customer enquiries via the support of internal and external
team members.

  • Inform customers about new features and functionalities, when required.
  • Follow up with customers to ensure their issues are resolved and uplift customer
satisfaction.

Requirements:

Monday - Friday

9am - 6pm

Location Cyberjaya

Mandarin speaker

Job Types:
Full-time, Permanent, Fresh graduate

Pay:
From RM3,500.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Commission pay
  • Performance bonus

Education:

  • STM/STPM (preferred)

Experience:

  • Customer service: 1 year (preferred)

Language:

  • Mandarin (preferred)
  • English (preferred)
  • Bahasa (preferred)


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