Team Member, Housekeeping

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Amari Kuala Lumpur Hotel Full time
Ensures all guest requests and complaints are handled appropriately adhering to the hotel's general guidelines for service recovery.

  • Ensures all opening and closing duties are implemented in accordance with established standards.
  • Follows up on work and maintains logbook.
  • Maintains proper par stock of inventory items.
  • Knows and controls all chemicals.
  • Closely monitors laundry cost per load or kg/cost per cover of room/person.
  • Knows and controls all machinery.
  • Knows and follows Linen/Uniforms cleaning procedures.
  • Ensures policies & procedures are implemented regarding guest laundry charges and delivery.
  • Ensures an adequate supply of detergent and other materials required for laundry purposes including stain removers, etc. by preparing requisitions for supplies.
  • Ensures efficient provision of dry cleaning and laundry services by overseeing the whole process and controlling quality of services provided.
  • Reports monthly on revenue and expenses for laundry and dry cleaning.
  • Coordinates machinery preventive maintenance program, reports and follows up on maintenance requests.
  • Ensures small repair and mending jobs are done automatically.
  • Processes charges for guest Laundry & Dry Cleaning and coordinates valet
  • Accurately measuring customers using tape measures to ensure proper fit of garments.
  • Ensuring that sewing machines and other equipment are in good working order.
  • Altering or repairing customers' garments and other articles, which includes hemming, mending, lengthening, as well as taking in and letting out seams.
  • Fitting garments on customers to determine how the alterations should be done.
  • Constructing garments and other articles according to customers' specifications and preferences.
  • Labelling customers' garments and articles and recording the alterations required.
  • Communicating with customers to determine their specifications, needs, and preferences.
  • Using irons and pressing machines to erase the creases on garments and other articles.

Salary:
RM2, RM2,700.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Meal provided
  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Supplemental pay types:

  • Overtime pay
  • Performance bonus

Ability to commute/relocate:

  • Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

Experience:

  • Housekeeping: 1 year (preferred)


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