Team Member

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia RHB Banking Group Full time
Working Hour

  • Regular Hours


Monday
  • Friday
  • Business Area


Operations
  • Location


Malaysia
  • Kuala Lumpur
  • Description

Primary Objective:


Overall responsible in handling customer inquiries, maintain high level of customer service, identifying customer needs from inbound calls and cross selling/up-selling Bank's products and services towards customer satisfaction.


Key Responsibilities:

  • Understand the different types of services and products offered
  • Provide and communicate information on new product and services
  • Facilitate customers calls and resolve customer issues
  • Manage disgruntled customer, handle customer complaints and escalates to relevant parties
  • Process customer request and ensure communication to relevant parties
Others

  • As CCC team members, to be involved in special task(s) assigned to by Heads or relevant committees, as long as within the Bank's policy and guideline.
  • Requirements

Requirements:

Bachelor Degree - Minimum a Diploma or Degree.

Preferably with working experience in customer service, telemarketing, call center or any other related roles which requires frequent interaction with customers

  • Pleasant personality with excellent verbal and written
communication skills.

  • Excellent telephone etiquette.
  • Able to work independently with minimum supervision.
  • Strong oral communication and problem solving skills.
  • High customer service orientation.
  • Computer literate.
  • Good stress management ability.
-
Must be a strong team player.

  • Benefits
Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays
  • Friday
s, Casual Business Wear, Performance Based Rewards
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