Team Member, F&b

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Amari Kuala Lumpur Hotel Full time
General

  • Know the food menu/special promotions including preparation times, cooking methods, main ingredient and side dishes for the outlet(s) assigned.
  • Ensures all guest requests and complaints are handled appropriately adhering to the hotel's general guidelines for service recovery.
  • Prepares work schedules and ensures all staff is rostered in accordance with business levels.
  • Ensures all opening and closing duties are implemented in accordance with established standards.
  • Conducts daily preservice briefings.
  • Checks daily miseenplace, cleanliness and setup before service.
  • Administers requisitions: food store, beverage store etc.
  • Handles all telephone calls courteously and efficiently.
  • Maintains logbook.
Outlet Service

  • Welcomes guests and assists in seating procedures.
  • Supervises and participates in serving food & beverage according to standards.
  • Knows table/seat numbering, takes orders and uses Micros system to input orders.
  • Gives special attention to VIP tables.
  • Assists the Host/ess in organizing reservations and table assignments.
  • Establishes and maintains strong customer relationships and actively promotes repeat business.
In-Room Dining

  • Sets up Inroom Dining service area on time before service and according to standards.
  • Keeps Inroom Dining area clean and complete.
  • Takes Inroom Dining orders, assists guests with recommendations and upsells to increase the average check.
  • Inputs and settles order in the Micros system.
  • Checks orders before they are sent to the room.
  • Ensures trays and trolleys are collected timely and efficiently.
  • Ensures all amenities are prepared according to requisition and standards.
  • Ensures amenities are delivered, setup and refreshed according to schedule.
Banquet Operations

  • Ensures functions are setup timely and in accordance with event orders.
  • Communicate with kitchen with regards to dietary requirements and special requests.
  • Ensures buffets are replenished for freshness and attractive presentation from beginning till end of functions.
  • Assists team with daily functions and duties such as serving coffee breaks, set ups/tear downs.
  • Ensures all signage at function entrance door is correct.
  • Welcomes all organizers in the function room and offers assistance in the absence of the Banquet Operations Manager.
  • Offers basic assistance with audio visual equipment as needed.
  • Ensure all daily changes are added to event orders and copies distributed as appropriate.
  • Supervises dinners and cocktails, assisting Team Members wherever needed.
Cashiering

  • Ensures chargetoroom checks are signed and the name matches with the room number.
  • Ensures the validity of all credit cards.
  • Processes all Officer's Check, Entertainment Check and City Ledger charges in accordance with established policies & procedures.
  • Properly records all sales of food and beverages.
  • Prepares accounting for and handling of both the daily cash receipts as well as the Cashier's House Fund.
  • Properly completes the Remittance Report and remit receipts in accordance with accounting procedures.
  • Properly completes the Restaurant Cashier's Summary.
  • Accounts for all guest checks issued.
  • Accepts cash payments and makes correct change

Salary:
RM2, RM2,600.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Meal provided
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Monday to Friday
  • Rotational shift

Supplemental pay types:

  • Overtime pay

Ability to commute/relocate:

  • Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

Education:

  • Diploma/Advanced Diploma (preferred)

Experience:

Budget Control: 1 year (preferred)

  • F&B Management: 1 year (preferred)

License/Certification:

  • Food Handling (preferred)

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