Assistant Manager F&b

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Giggles Gastro Full time

Company:
Giggles Gastro

Position:
Assistant Manager

Salary:
RM3000-RM3500

Location:
Ampang Park

1.
Operational Management
-
Oversee Daily Operations: Ensure the smooth operation of the restaurant or food service area, including opening and closing procedures.
-
Staff Management: Supervise and coordinate the activities of staff members, including scheduling, training, and performance management.
-
Inventory Control: Monitor inventory levels, place orders for supplies, and ensure proper storage and handling of products.
-
Compliance: Ensure compliance with health and safety regulations, as well as company policies and procedures.

2.
Customer Service
-
Customer Interaction: Greet customers, handle complaints, and ensure high levels of customer satisfaction.
-
Service Quality: Maintain and improve service standards, ensuring customers have a positive dining experience.
-
Feedback Management: Collect and act on customer feedback to enhance service quality and address any issues promptly.

3.
Financial Management
-
Budgeting: Assist in managing the F&B budget, including forecasting, cost control, and expense management.
-
Sales Monitoring: Monitor daily sales, analyze financial performance, and implement strategies to meet revenue targets.
-
Cash Handling: Oversee cash management procedures, including daily cash outs, reconciliations, and bank deposits.

4.
Team Leadership
-
Training and Development: Train new employees and provide ongoing training to existing staff to ensure high performance and adherence to standards.
-
Motivation and Morale: Foster a positive work environment, motivate staff, and address any issues affecting team morale.
-
Performance Evaluation: Conduct regular performance evaluations, provide feedback, and implement improvement plans as needed.

5.
Menu and Product Development
-
Menu Planning: Assist in the development and updating of menus, ensuring a balance between innovation and customer preferences.
-
Quality Control: Ensure that food and beverage quality meets company standards, and work with the kitchen team to maintain consistency.
-
Supplier Relations: Liaise with suppliers to negotiate prices, maintain good relationships, and ensure timely delivery of quality products.

6.
Marketing and Promotions
-
Promotional Activities: Develop and implement marketing strategies and promotional activities to attract customers and boost sales.
-
Event Management: Coordinate and manage special events, parties, and catering services.
-
Social Media: Oversee the restaurant's social media presence, ensuring engagement with customers and promotion of the brand.

7.
Administrative Duties
-
Reporting: Prepare and submit reports on sales, inventory, staff performance, and other operational metrics.
-
Documentation: Maintain accurate records of staff schedules, inventory levels, financial transactions, and customer feedback.
-
Communication: Ensure effective communication between front-of-house and back-of-house teams, as well as with senior management.

8.
Problem Solving
-
Conflict Resolution: Address and resolve conflicts among staff or with customers in a timely and professional manner.
-
Operational Issues: Identify and solve operational problems, such as equipment malfunctions or supply shortages.

9.
Health and Safety
-
Sanitation: Ensure that the establishment adheres to sanitation and hygiene standards, including regular cleaning and maintenance schedules.
-
Safety Protocols: Implement and enforce safety protocols to protect staff and customers.

10.
Continuous Improvement
-
Innovation: Continuously seek ways to improve operational efficiency, service quality, and customer satisfaction.
-
Training: Stay updated on industry trends and best practices, and incorporate relevant changes into the operation.

Job Types:
Full-time, Permanent

Pay:
RM3, RM3,500.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Afternoon shift
  • Day shift
  • Evening shift
  • Rotational shift
  • Weekend jobs

Supplemental pay types:

  • Commission pay
  • Overtime pay

Education:

  • Diploma/Advanced Diploma (preferred)

Experience:

  • F&B Management: 1 year (preferred)

License/Certification:

  • Food Handling (preferred)


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