Clinical Operation Manager

2 weeks ago


Ulu Tiram, Johor, Malaysia KJS Group Full time

Responsibilities:

  • Ensure clientspecific induction and orientation is planned, communicated and completed.
  • Uses clinical knowledge to assess the treatment plan and goals, and identifies gaps in care or risks for readmission or complications.
  • Interfaces with the member, family members/caregivers, and the healthcare team, as well as internal matrix partners.
  • Responsible for clinical programs including case management, chronic condition management, lifestyle coaching, pre assignment assessment and any other delivered by global clinical operations.
  • Monitor performance and conduct annual appraisal as applicable.
  • Build a positive relationship between staff, resident and resident family.
  • Maintains accurate workflow and process documents
  • Conduct accompanied site visits
  • Ensure timely identification and resolution of critical issues.
  • Establish routine teleconference and meeting schedule with resident family contact(s) to effectively manage client relationship.
  • Agree Key Performance Indicators with client and periodically review results.
  • Participate in Business Development opportunities
  • Work cross functionally with other departments including Recruitment, HR, Finance etc.
  • Support in department onboarding and training, as required.
  • Support and guide the management team to assure the staff has the proper materials and training to complete job responsibilities.
  • Provide or support with the oversight for the execution of the training plan, SOP review and training experiences, as applicable.
  • May support People Manager with the oversight of staff, to ensure quality deliverables.
  • May identify quality risks and issues and support with the creation of appropriate corrective action plans to prevent or correct deficiencies in performance of staff.

Required Skills and Qualifications:

  • Bachelor's degree in business, healthcare administration, or related field
  • 35 years experience in a management role, preferably in a healthcare setting
  • Proven track record of successful team leadership and building positive relationships
  • Excellent communication, problemsolving, and conflictresolution skills
  • Strong organizational and timemanagement skills
  • Working knowledge of Microsoft Office suite and Google Docs

Job Types:
Full-time, Permanent

Salary:
From RM5,000.00 per month

Schedule:

  • Rotational shift

Education:

  • Bachelor's (preferred)

License/Certification:

  • Nursing Certification (preferred)
Expected Start Date: 11/20/2023

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