Customer Relation Assistant

3 weeks ago


Malacca, Melaka, Malaysia EON AUTO MART SDN BHD Full time
Ensure all walk - in customers are greeted and assisted pleasantly with their enquiries.

  • Attend and provide amicable solution in resolving customers' enquiries and complaint.
  • Monitor incoming calls are ensure calls are answered within three rings.
  • Provide information on current sales/service promotion of products to customers.
  • Monitor and prepare weekly, monthly report to After Sales Manager and Customer Care Department on the followup and reminder call status.
  • Maintain and update customers' data for sales and after sales department.
  • Conduct customer satisfaction survey at branches.
  • Assist branch activities in achieving excellent service standard in line with Company's and Mitsubishi Motors Malaysia's (MMM) requirements.
  • Prepare "Thank You" letters to customers on new car booking and ensure customer retention.
  • Ensure the cleanliness of the customer's waiting area.
  • Perform any other duties that may be assigned by superior and the Company.

Job Types:
Full-time, Permanent

Salary:
RM1, RM2,700.00 per month

Benefits:

  • Dental insurance
  • Health insurance
  • Maternity leave
  • Parental leave
  • Professional development

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Overtime pay
  • Performance bonus


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