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Customer Relation Assistant
3 weeks ago
- Attend and provide amicable solution in resolving customers' enquiries and complaint.
- Monitor incoming calls are ensure calls are answered within three rings.
- Provide information on current sales/service promotion of products to customers.
- Monitor and prepare weekly, monthly report to After Sales Manager and Customer Care Department on the followup and reminder call status.
- Maintain and update customers' data for sales and after sales department.
- Conduct customer satisfaction survey at branches.
- Assist branch activities in achieving excellent service standard in line with Company's and Mitsubishi Motors Malaysia's (MMM) requirements.
- Prepare "Thank You" letters to customers on new car booking and ensure customer retention.
- Ensure the cleanliness of the customer's waiting area.
- Perform any other duties that may be assigned by superior and the Company.
Job Types:
Full-time, Permanent
Salary:
RM1, RM2,700.00 per month
Benefits:
- Dental insurance
- Health insurance
- Maternity leave
- Parental leave
- Professional development
Schedule:
- Monday to Friday
Supplemental pay types:
- Overtime pay
- Performance bonus
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