Business Consultant

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia SITA Full time

Overview:

PURPOS:

PURPOSE
Provides functional implementation and support for a number of modules the Airport management & operations portfolio (primarily in AMS).

KEY RESPONSIBILITIES

  • Responsible for gathering managing and analyzing requirements for areas of responsibility ensuring sufficient effort is made to promote the best practices represented in the packaged functionality in the solutions.
  • Represents SITA as an industry expert in their area of responsibility
  • Assists in and takes ownership of estimates developed by less experienced staff and/or offshore providers.
  • Responsible for ensuring quality solutions are delivered to the customer on time and budget.

EXPERIENCE:

  • Relevant exposure in airport operations & management including AMS system.
  • Possess customerfacing and project management experience.
  • Ability to carry out requirements gathering, configuring and modifying solutions using a structured approach.
  • Experience working with diverse cultures and willing to travel primarily throughout the APAC regions during project delivery.
  • Participate in a team dynamic.
  • Represent the organization in Customer Teams

KNOWLEDGE & SKILLS:

  • Possess good knowledge of Airport operations and management
  • Demonstrate strong understanding of methodologies and practices.
  • Demonstrate the ability to be the functional lead on project of medium complexity within own domain overseeing requirement analysis through implementation and/or support.
  • Demonstrate competent use of SITA's development and project tools.
  • Demonstrate good ability to cost projects of medium complexity with guidance.
  • Specific experience of airline industry would be of beneficial.
  • SQL and programming experience would be beneficial.

PROFESSION COMPETENCIES:

  • Accountability
  • Application Maintenance & Support
  • Application Testing
  • Business Process Improvement
  • Commercial Acumen
  • Conceptual Thinking
  • Conflict Resolution
  • Contracts Management & Administration


Data Analysis
  • Software
  • External Resource Management
  • IT Industry: Trends & Directions
  • Managing Change to business process and solutions
  • Managing Risk
  • Requirements Analysis & Design
  • Software
Product Technical Knowledge

  • Standards Procedures & Policies
  • System and Technology Integration
  • Technical Writing/Documentation
  • Training Delivery

CORE COMPETENCIES:

  • Adhering to Principles & Values
  • Communication
  • Creating & Innovating
  • Customer Focus
  • Impact & Influence
  • Change Management
  • Results Orientation
  • Teamwork

EDUCATION & QUALIFICATIONS:

  • Airport Transport Industry experience
  • University degree or equivalent preferably in Computer Science Engineering Mathematics or similar.
  • Where applicable a recognised professional qualification is desirable
  • The Business Consultant works closely with account teams and clients to provide focused consultancy offers in their field of expertise to customers. He/She plays a key role in the business development presales and sales activities with a specific emphasis on developing consulting business and revenues leveraging both internal and external resources. The Business Consultant will be a member of a team but not expected to deliver the project.

KEY RESPONSIBILITIES:

  • Methodology
  • Execute consulting methodology and quality in accordance with corporate and regional standards (deliverables customer satisfaction profitable P&L various indicators).Business Development Activity
  • Work with account teams and customers to provide consultancy services to resolve key business issues within field of expertise:o Develop and run structured client workshops and manage activities as required to enable the customer to fully realize the benefits of consultancy;o Deliver as part of delivery team consulting assignments to build trusted relationships with customers present key findings and recommendations demonstrate technical credibility and obtain field/customer feedback;o Develop business cases (including costbenefit analysis) design business architectures and business models;o Contribute to the development of regional or local partnerships suppliers/partners and evaluate vendor/third party offerings;o Interface with corporate functions (product marketing product development training project office etc) to ensure that they support the market needs;o Keep current with new technologies and industry trends;o Consultancy activities include capturing and prioritizing of customer needs and business requirements (e.g. joint opportunity assessments) redesign of business processes building customer capabilities to achieve operational efficiencies in cost reduction and/or service improvement.
Methodology

  • Execute consulting methodology and quality in accordance with corporate and regional standards (deliverables customer satisfaction profitable P&L various indicators).Business Development Activity
  • Work with account teams and customers to provide consultancy services to resolve k

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