Business Relationship Consultant

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia American Express Full time
Business Relationship Consultant - Merchant Servicing (SG & ANZ market)

You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways.

When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other.

Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.


At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success.

Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day.

And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

  • Key inbound phone contact point between Singapore, Australia & New Zealand Merchants and American Express.
  • Resolving servicing inquiries to allow Merchants to focus on their daytoday operations.
  • Maintaining relationships with either new or repeated Merchants who contact American Express in a consultative approach.
  • You will have the skills to handle difficult tasks with ease.
  • Servicing Merchants on shift rotation basis from Monday to Friday, 5am to 6pm (Non Daylight saving) and 4am to 6pm (Daylight saving) through the inbound phone channel.
  • 6 weeks of World Class classroom training.
  • Continued with 8 weeks of on the job training.
  • A friendly passionate and competitive team environment that inspires each other's growth.
  • Access to an international leadership team that will work with you to succeed.

Minimum Qualifications:

  • Display a passion to serve by delivering extraordinary service in every interaction with our customers.
  • Diploma and/or Bachelor's Degree.
  • Able to converse fluently in English language and strong verbal communication skills.
  • Have relevant experience in Customer Service, Sales or Hospitality industry.
  • Demonstrate personal excellence by remaining positive in difficult situations.
  • Strong interpersonal, communication and listening skills.
  • Analytical and problem solving skills with strong attention to detail.
  • Fresh graduates are welcome to apply
  • Language requirement: English and Mandarin

Qualifications
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life.

Benefits include:

  • Competitive base salaries
  • Bonus incentives
  • Support for financialwellbeing and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid and onsite arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global onsite wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities
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