Pr Manager

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Zeno Group Full time

External - Client Servicing

  • Lead and manage daytoday delivery of work and team and be responsible for flawless execution of communications strategies and various other projects.
  • Creation and execution of online strategies including writing strategy and researching market competitors.
  • Work with account lead to draft proposals, budgets and timelines
  • Work with account lead to develop strategic, creative ideas for campaigns and programmes
  • Lead blogger and influencer engagement
  • Manage online communities and interact with consumers and influencers on clients' behalf via social media platforms
  • Solid understanding of key client information including general business strategy, industry issues, products and services offered, key customers and competitors in the marketplace.
  • Lead online conversation monitoring and reporting, including analysis and strategy development
  • Proofread and/or review activity reports and status reports for clients
  • Troubleshoot client issues: address client issues effectively, accurately and thoughtfully
  • Have awareness of legal issues with client programmes and how to problem solve.
  • Prepare and/or review activity/status reports for clients
  • Contribute to new business process, including identifying new business opportunities
  • Understanding of core financial contructs: revenue, profitability, pricing structures (hourly, retainer, and fixed fee), budgeting and forecasting
  • Track and manage project financials
  • Manage daytoday client budget issues to resolution

Internal - The People, The Company

  • Oversee junior staff's work products to ensure quality and consistency.
  • Ensure performance expectations, career development plan and goals are set and reviewed annualy during formal performance review process for all direct reports.
  • Provide ongoing constructive feedback to staff
  • Work with senior staff and HR, when needed, to address underperformance in a timely manner.
  • Help mentor, coach, motivate and support team members to ensure you and your staff are constantly developing abilities.
  • Set goals and tasks, delegate opportunities and provide resources for staff to meet their goals; consistently measure and reward goal achievement.
  • Record, submit and approve time, expenses and POs to the right project codes on a timely basis
  • Effectively work within account budget parameters and deadlines
  • Lead by example; demonstrate proven strong work ethic
  • Delegate effectively, setting clear expectations and deadlines, providing needed resources for project completion and monitoring progress
  • Manage down, across and up by working closely with staff and peers and by ensuring senior team members meet approval deadlines and stay on the track with deliverables
  • Help motivate and coach team to produce quality work and meet client objectives
  • Commit to continuous learning and building your technical and leadership skills
  • Set and pursue challenging stretch goals for yourself and your staff
  • Stay up to date with emerging technologies and trends and demonstrate understanding of how they integrate into communication programmes

Key Requirements:

  • Demonstrate experience in social media, digital marketing, online research and an intricate level of understanding of the role that the internet plays in a client's communication mix.
  • Solid understanding of online media outreach, experience and initiative in developing appropriate media strategies.
  • Proven client servicing skills, including demonstrating understanding of how to manage and operate client accounts
  • Experience in managing budgets and account teams
  • Solid writing, editing and content creation skills with the ability to review others work
  • Able to prioritize and work on multiple projects at one time
  • Ability to meet tight deadlines
  • A solid grasp of all online, basic public relations and marketing tools and how they affect the client.

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