Manager, Market Conduct

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Great Eastern Malaysia Full time
Manager, Market Conduct & Supervision

Job Summary:

  • Conduct fraud analysis, detection, and compliance surveillance on Agency Business and enforce agency conduct management practices.
  • Assist in performing due diligence on agency management practices.
  • Develop risk indicators and methodology for profiling undesired agencies.
  • Enforce sound agency management practices.
  • Conduct fraud analysis, detection, and compliance surveillance in relation to agency compliance, such as market surveys.
  • Establish, develop, and enhance key risk indicators for agent profiling.
  • Supervise/lead, initiate, conduct, and undertake agency investigations and supervision.
  • Conduct/facilitate compliance training for the agency force, particularly on code of ethics and conductrelated issues.
  • Prepare reports on trend analysis and risk assessment for management/Group Compliance as directed.
  • Assist in market conduct/agency compliance projects as directed.
  • Act as a backup to assist the Complaint Monitoring Units (CMU) in handling all complaints.
  • Undertake adhoc projects as assigned by a superior/HOD/Chief Risk Officer.
  • Develop/enhance methodology in agency balance scorecard profiling and scoring. Collect and analyse data from misconduct/fraud cases, agency practices/surveys for preventive, educational initiatives and scoring monitoring.

Job Specification:

  • Degree or professional qualification in Accountancy/ Finance /Law or Insurance (FLMI, FMII, etc.)/ Takaful/ Shariah.
  • 35 years of experience in investigation, fraud or business analysis, internal audit, insurance/ Takaful, or banking industry.
  • Strong comprehension of compliance methodologies.
  • Knowledge in Insurance/Takaful law and related regulations.
  • Knowledge in Agency and contract law.
  • Basic knowledge in policy terms and conditions.
  • Product knowledge.
  • Key knowledge in Claims Department operating manuals and procedures.
  • Probing nature and patience.
  • Analytical and detailoriented.
  • Strong written and communication skills.
  • Strong knowledge in SQL, Microsoft Excel, Microsoft Access, and analysis software.
  • Good organising and planning skills.
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