![Mykori Holdings Sdn Bhd](https://media.trabajo.org/img/noimg.jpg)
Assistant Outlet Operation Manager
1 week ago
Organizing, leading, hiring, training, and developing the outlet service crew with high responsibilities and discipline according to company policies and procedures.
- Achieve company monthly sales target by leading outlets service crew in promoting and upselling our products/ promotions.
- Assuring that outlet service standards are met, and guest expectations exceeded, always strive towards exceptional customer experience.
- Monitor stock inventory and ensuring that all food and ingredient supplies, and other essentials are adequately stocked, plan and forecast order demand.
- Monitor, analyze, and control all labor and inventory costs. This includes preparing the appropriate reports, charts, and schedules to ensure that budgets are met or exceeded while quality is maintained and improved.
- Monitor and conduct regular outlet audits when needed, seek ways to cut waste and decrease operational costs, ensuring service level is on par.
- Check in on dining customers to enquire about food quality and service and resolve any customer complaints in a professional manner.
- Coordinate with Business Development and Marketing Team for ongoing promotions, campaigns, and brand collaborations/ events.
- Work closely with HR department in recruiting outlets' crew & attendance compiling.
- Designing and implementing new department operating policies and procedures as required.
- Regular reporting to Senior Management on outlet performance.
Job Requirements:
- Possess Certificate/Diploma/Degree in F&B Services Management or equivalent
- At least 3-5 years of working experience preferably in managing F&B outlets & similar role in hospitality environment
- Excellent presentation, communication, interpersonal and leadership skills, and be extremely customer focused.
- Critical thinker and problem-solving skills
- Computer literate with proficient in major Microsoft Windows, Office and F&B POS operating system and software (ie. Storehub or others)
- Basic Knowledge on Management Accounts, Profit & Loss Account.
- Pleasant personality, independent and energetic person with good interpersonal and communication skills
- Well verse in read, write and speak Bahasa Malaysia, English, Mdrn, and local dialects would be an added advantage
- Confident, proactive, and able to work under pressure and meet tight deadlines
- Able to work 6 days per week and support the operations after working hours when necessary.
- Willing to travel, and possess own transport is preferred.
Job Types:
Full-time, Permanent
Salary:
RM4, RM5,500.00 per month
Benefits:
- Free parking
- Opportunities for promotion
Schedule:
- Rotational shift
Ability to Commute:
- Puchong (required)
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