Assistant Outlet Operation Manager

3 weeks ago

Puchong, Malaysia Mykori Holdings Sdn Bhd Full time

1. Organizing, leading, hiring, training, and developing the outlet service crew with high responsibilities and discipline according to company policies and procedures.

2. Achieve company monthly sales target by leading outlets service crew in promoting and upselling our products/ promotions.

3. Assuring that outlet service standards are met, and guest expectations exceeded, always strive towards exceptional customer experience.

4. Monitor stock inventory and ensuring that all food and ingredient supplies, and other essentials are adequately stocked, plan and forecast order demand.

5. Monitor, analyze, and control all labor and inventory costs. This includes preparing the appropriate reports, charts, and schedules to ensure that budgets are met or exceeded while quality is maintained and improved.

6. Monitor and conduct regular outlet audits when needed, seek ways to cut waste and decrease operational costs, ensuring service level is on par.

7. Check in on dining customers to enquire about food quality and service and resolve any customer complaints in a professional manner.

8. Coordinate with Business Development and Marketing Team for ongoing promotions, campaigns, and brand collaborations/ events.

9. Work closely with HR department in recruiting outlets’ crew & attendance compiling.

10. Designing and implementing new department operating policies and procedures as required.

11. Regular reporting to Senior Management on outlet performance.

**Job Requirements**:
1. Possess Certificate/Diploma/Degree in F&B Services Management or equivalent

2. At least 3-5 years of working experience preferably in managing F&B outlets & similar role in hospitality environment

3. Excellent presentation, communication, interpersonal and leadership skills, and be extremely customer focused.

4. Critical thinker and problem-solving skills

5. Computer literate with proficient in major Microsoft Windows, Office and F&B POS operating system and software (ie. Storehub or others)

6. Basic Knowledge on Management Accounts, Profit & Loss Account.

7. Pleasant personality, independent and energetic person with good interpersonal and communication skills

8. Well verse in read, write and speak Bahasa Malaysia, English, Mdrn, and local dialects would be an added advantage

9. Confident, proactive, and able to work under pressure and meet tight deadlines

10. Able to work 6 days per week and support the operations after working hours when necessary.

11. Willing to travel, and possess own transport is preferred.

**Job Types**: Full-time, Permanent

**Salary**: RM4,000.00 - RM5,500.00 per month

**Benefits**:

- Free parking
- Opportunities for promotion

Schedule:

- Rotational shift

Ability to Commute:

- Puchong (required)

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