O2c Analyst

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Right Recruit Sdn Bhd Full time

Responsibilities:

  • Prepare all billing to be submitted to Customer Portal and follow up with SOA.
  • Provides regular reporting on the status of overdue debt including month end statistics.
  • Preparing AR aging report, sales AR status report, collection status report, issues log, unapplied receipt and reconciliation.
  • Prepare and update Standard Operating Procedure and successfully transition of O2C activities to KL COE and ensure compliance to Customer's policy and procedure and country regulation.
  • Perform other ad hoc duties and special projects as requested.
  • Ensures all transactions/ activities are conducted in accordance with the relevant Group/ Divisional Authority Matrix.
  • Work closely with stakeholder & collection team to resolved unapplied & unidentified transaction.
  • Provide timely resolution to various stakeholders on any O2C request, enquiries or escalations. Ensure no backlog in Group mailbox and workflow flow.

Job Required:

  • At least 3 years' experience in AR/ Collection with minimum 1 years in SSC or BPO environment.
  • Making inbound and outbound call from/ to customer in ANZ for collection/ billing dispute.
  • Proficient use of applicable technology and MS Office, advanced Excel skills is an added advantage.
  • Experience in operations for Australia and New Zealand is an added advantage.
Experience in transition - knowledge transfer.

  • Experience in Microsoft Dynamic 365 is an added advantage.
Good command of both spoken and written English.

  • Ability to work under pressure and meet tight deadlines without compromising on quality.
  • Strong communication and interpersonal skills and collaborative team spirit.
  • Professional Certificate/ Diploma/ Degree in Finance/ Accounting/ Business or equivalent.

Job Types:
Full-time, Permanent

Salary:
RM4, RM4,800.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift

Application Question(s):

  • Where is your current location?
  • How much for your expected salary?
  • Can you work from office and start work at 6:30am?

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