O2c Analyst
2 weeks ago
Responsibilities:
- Prepare all billing to be submitted to Customer Portal and follow up with SOA.
- Provides regular reporting on the status of overdue debt including month end statistics.
- Preparing AR aging report, sales AR status report, collection status report, issues log, unapplied receipt and reconciliation.
- Prepare and update Standard Operating Procedure and successfully transition of O2C activities to KL COE and ensure compliance to Customer's policy and procedure and country regulation.
- Perform other ad hoc duties and special projects as requested.
- Ensures all transactions/ activities are conducted in accordance with the relevant Group/ Divisional Authority Matrix.
- Work closely with stakeholder & collection team to resolved unapplied & unidentified transaction.
- Provide timely resolution to various stakeholders on any O2C request, enquiries or escalations. Ensure no backlog in Group mailbox and workflow flow.
Job Required:
- At least 3 years' experience in AR/ Collection with minimum 1 years in SSC or BPO environment.
- Making inbound and outbound call from/ to customer in ANZ for collection/ billing dispute.
- Proficient use of applicable technology and MS Office, advanced Excel skills is an added advantage.
- Experience in operations for Australia and New Zealand is an added advantage.
- Experience in Microsoft Dynamic 365 is an added advantage.
- Ability to work under pressure and meet tight deadlines without compromising on quality.
- Strong communication and interpersonal skills and collaborative team spirit.
- Professional Certificate/ Diploma/ Degree in Finance/ Accounting/ Business or equivalent.
Job Types:
Full-time, Permanent
Salary:
RM4, RM4,800.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
Application Question(s):
- Where is your current location?
- How much for your expected salary?
- Can you work from office and start work at 6:30am?
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