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Customer Relation

3 months ago

Kuala Lumpur, Kuala Lumpur, Malaysia Griffy Technology Full time

Customer Relation
Discover your true potential and build your career with Griffy Technology.

We are looking for capable and driven talents to join us in our passion for progress and grow in start-up ecosystem.


Responsibilities

  • Being knowledgeable with our products will enable you to respond to inquiries.
  • Responding promptly to client or customer inquiries.
  • Determine and evaluate the needs, complaints of the client or customer to ensure their satisfaction.
  • Handle customers complaints, provide appropriate solutions and alternatives within the allotted time; follow up to ensure resolution.
  • Provide assistance and hospitality to walkin customer related to the company product and services.
  • Work closely with Sales department for documentation, leads management, after sales support and followup.
  • Share feedback with internal teams after gathering feedback from customers or prospects.
  • Ensure better results by working together with team members.
  • Build sustainable relationships and trust with clients or customers through transparent and interactive communication.
  • Implement communication procedures, guidelines, and policies.
  • Ensure customer satisfaction and provide professional customer support.

Qualifications

  • Minimum qualification in STPM / Diploma / Bachelor's Degree or a related field is preferred.
  • Competence in English and Bahasa.
  • Strong in verbal and written communicator.
  • Creative and commercial awareness.
  • Understanding of the principles of strategic planning and best practices in customer relation.
  • Excellent in negotiation and problemsolving skills.
  • Capable of managing time and organizing tasks.
  • Capable of customer service skills.
  • Surely energetic.
  • Have own transportation.

Benefits

  • EPF & SOCSO.
  • Annual leave.
  • Bonus & commission.
  • 4.5 days of weekly working schedule.
  • Transportation, phone benefits and allowance.
  • Great opportunity for career development.
  • Medical health benefits.
  • Pantry full of snacks and drinks to ensuring you have the fuel for you need to stay energised and focused throughout the day.
  • Leisure time with team members.

Job Types:
Full-time, Contract

Contract length: 12 months

Pay:
RM1, RM2,500.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift
  • Monday to Friday

Supplemental pay types:

  • Commission pay
  • Performance bonus
  • Yearly bonus

Education:

  • Diploma/Advanced Diploma (preferred)

Experience:

  • Customer Relation/Support: 1 year (required)

Language:

  • Bahasa (preferred)
  • English (preferred)