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Customer Service Representative

2 months ago

Kuala Lumpur, Kuala Lumpur, Malaysia SummitNext Technologies Sdn Bhd Full time

We are a leading Business Process Outsourcing (BPO) and Technology Solutions provider, SummitNext Technologies Sdn. Bhd., located in the heart of PJ, Selangor. Our company is built on the foundation of innovation and excellence, where we strive to deliver unparalleled support to our clients.

As we continue to expand our operations, we are seeking highly skilled individuals to join our team as Customer Service Specialists. This role is a fantastic opportunity for talented individuals to provide exceptional support to our clients and contribute to the growth and success of our organization.

**Key Responsibilities:**

  • Provide top-notch customer service through various channels, including in-person interactions, to address inquiries, complaints, or requests.
  • Offer accurate information to customers, including product features, pricing, availability, and usage guidelines.
  • Manage customer accounts, update information, and handle account-related queries or modifications.
  • Maintain accurate records of customer interactions, transactions, complaints, and resolutions for future reference and analysis.

**Requirements:**

  • Diploma or above in any field.
  • Preferable to have a minimum of 1 year's experience in Customer Service-related areas.
  • Working experience in the call centre or automotive industry is preferred.
  • A quick and willing learner who can master all details of our product and call-taking techniques.
  • Customer-centric with a strong customer service mindset.

**Benefits:**

  • EPF, Socso
  • Maternity leave
  • Annual Leave, Maternity Leave, Parental Leave, etc.
  • Opportunities for promotion
  • Professional development