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Customer Service Director

2 months ago

Kuala Lumpur, Kuala Lumpur, Malaysia Hiredly X Full time
{"title": "Head of Customer Service", "description": "Job Summary

Hiredly X is seeking a seasoned professional to lead our customer service team. As the Head of Customer Service, you will be responsible for developing and implementing strategies to deliver exceptional customer experiences across multiple channels.

Key Responsibilities:

  • Develop and execute customer service strategies to drive business growth and customer satisfaction.
  • Lead a high-performing customer service team to ensure timely and effective issue resolution.
  • Collaborate with cross-functional teams to identify and implement process improvements.
  • Monitor and analyze customer feedback to inform service enhancements.
  • Ensure compliance with regulatory requirements and industry standards.

Requirements:

  • Minimum 5 years of experience in customer service leadership or a related field.
  • Proven track record of delivering exceptional customer experiences and driving business growth.
  • Strong leadership and team management skills.
  • Excellent communication and problem-solving skills.
  • Ability to adapt to changing business needs and priorities.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

How to Apply:

Please submit your resume and a cover letter outlining your experience and qualifications for this role.

", "lang_code": "en-US"}