Customer Quality Engineer

Found in: beBee jobs MY - 1 week ago

Malaysia 慓瑭捥 Full time
Essential Functions/ Responsibilities.

  • Manage customer concerns and ensure they are resolved in a timely manner
  • Work with other departments to establish the root cause and corrective actions on customer
concerns

  • Work directly with customers via telephone, email, or other to resolve quality issues
  • Work with customers and Samtec associates globally to resolve customer quality issues; this
may require domestic and international travel and off-hours communications.

  • Investigate customer issues, write corrective action reports as requested based on system established or customer requested due dates.
  • Educate other groups as needed in regard to inspection, rework or new processing details
  • Provide backup within the Customer Quality Department
  • Provide input to engineering groups about quality issues and history to improve existing or
new designs

  • Work within the established guidelines as defined by the quality system, Corporate
Procedures, and Work Instructions etc.

  • Work to protect Samtec and our customers from ongoing quality issues
Required Experience
1. 5 years related experience / similar position.

  • Must have experience in industry accepted root cause, problem solving, and corrective action
techniques like, but not limited to, 5-Why's, 8D reports, Fish-bone approach, and various
statistical tools

Preferred Education:

  • Bachelor's Degree / related technical or equivalent experience.
SAMTEC, Inc. is an Equal Opportunity Employer and committed to creating a diverse environment.

All employment decisions at Samtec are based in business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, pregnancy or parental status, age, disability, sexual orientation, gender and/or gender identity/expression, marital status, past or present military service, family medical history or genetic information, or any other status protected by applicable laws.

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