Business support manager

Found in: beBee jobs MY - 2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Adecco Full time
Our client is seeking a business support manager to lead our Salesforce development team.

If you have a strong background in Salesforce development, excellent leadership skills, and a passion for driving innovation and excellence, we want to hear from you.


Functions:
1.

Operational Oversight:

  • Provide comprehensive operational support to various business functions.
  • Collaborate with department heads to ensure smooth day-to-day operations.
  • Streamline processes to enhance efficiency and reduce operational bottlenecks

2 Cross-Functional Coordination:

  • Act as a liaison between different departments, fostering effective communication and collaboration.
  • Ensure alignment of business support activities with organizational goals and objectives.3.

Project Management & Change Management:

  • Manage and coordinate various projects within the organization.
  • Collaborate with project teams to define project scopes, timelines, and deliverables.
  • Ensure projects are executed on time and within budget

4 Policy Development and Implementation:

  • Develop and implement policies and procedures to support business operations.
  • Regularly review and update policies to ensure compliance with regulations and industry best practices

5 Vendor Management:

  • Evaluate and manage relationships with external vendors and service providers

6 Data Analysis and Reporting:

  • Analyze relevant data to identify trends, patterns, and areas for improvement.
  • Prepare regular reports for senior management to support decision-making processes

7 Training and Development:

  • Develop training programs to enhance the skills of business support staff.
  • Provide ongoing coaching and mentorship to team members

8 Risk Management:

  • Identify and assess potential risks to business operations.
  • Develop and implement risk mitigation strategies to safeguard organizational interests. Requirements
  • Bachelor's degree in Business Administration, Management, or a related field
  • 5+ years of experience in application support
  • 3+ years of experience and demonstrated ability with application administration and/or development in , APEX coding, Lightning Web Components)
  • Experience in IT support and Business application. Strong technical and troubleshooting skills.
  • Strong organizational and leadership skills.
  • Excellent communication and interpersonal abilities.
  • Analytical mindset with the ability to make data-driven decisions.
  • Ability to adapt to new work assignments, flexibility, and willingness to work effectively in a cross-functional setting Only shortlisted candidates will be notified Responsibilities Experience Education

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