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Customer Service Representative

2 months ago

Jalan Prima Setapak Kuala Lumpur Kuala Lumpur Malaysia Iroom Living Sdn Bhd Full time

Responding to Customer Inquiries:
Promptly and professionally handle phone calls, emails, and messages from guests, property owners, and partners, addressing their questions, concerns, and requests

Reservation Management:
Assist guests with booking accommodations, manage reservations, and provide information regarding property amenities, rates, and availability

Problem Resolution:
Effectively identify and resolve customer issues, complaints, and conflicts to ensure high levels of satisfaction and loyalty

Administrative Support:
Perform administrative tasks including data entry, record maintenance, and report generation to facilitate the smooth operation of the customer service department

Communication and Collaboration:
Liaise with other departments such as operations, housekeeping, and maintenance to coordinate guest requests, resolve issues, and ensure seamless guest experiences

Feedback Collection:
Gather feedback from guests to identify areas for improvement and contribute to enhancing service quality and customer satisfaction

Adherence to Policies and Procedures:

Follow company policies, procedures, and guidelines related to customer service, privacy, and security to uphold standards and ensure compliance.


Excellent communication skills in both English and Bahasa Malaysia.
Customer-oriented mindset with a positive attitude and strong interpersonal skills.
Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
Problem-solving abilities and resilience in handling challenges.
Proficiency in computer usage and familiarity with customer service software/tools is advantageous.
Previous experience in customer service, hospitality, or related fields is preferred.
Proficiency in Mandarin language communication is a plus.

Working Days:
6 days per week (5 days in-office, 1 day remote)

Salary Range:
RM2200 - RM2800EPF/SOCSOAnnual Leave

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