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Service Technician

2 months ago

Malaysia King Living Pty Full time

Since 1977, King Living has pioneered quality Australian design, continually pushing the boundaries of what furniture can achieve. Designed to adapt to our changing lives and last for generations, our furniture marries the power of innovation with traditional handcrafted methods.

King Living has expanded from a homegrown business into a global brand. A family-owned and run Australian company headquartered from our Support Centre in Sydney, our Showrooms and manufacturing centres span Australia, New Zealand, United Kingdom, Canada, United States, Singapore, Malaysia, China, and Thailand.

At King Living , we are dedicated to creating simplicity and balance in both our living spaces and our work environment. We take pride in our past accomplishments and are thrilled by the possibilities of the future.

The Opportunity

King Living is in search of a personable, dynamic, and dependable Service Technician. This role is responsible for assessing customer issues, attending to repairs and post delivery maintenance while maintaining the highest standard of Customer Service.

We are looking for a technically skilled service technician to travel to customers' homes to perform, inspect, repair and evaluate customer service issues. As a Service Technician, you will be responsible for the repair and restoration process of assembled furniture in accordance with the King Living standards.

This role reports into our Regional Retail Manager – Northern America and will have the full support of both the Canadian team and the Service & Parts team based in Australia.

As part of the King Living team, you should be a proactive individual who is autonomous and focused on providing the best outcome to our customers.

The Role
  • To report detailed technical findings back to the Customer Service team with the outcome of service calls.
  • To carry out inspections ascertaining the cause of an issue and repair to the highest possible level.
  • To ensure all repairs meet KING quality standards and are free from defect.
  • To ensure all relevant information has been gathered to ensure all required work has been carried out correctly.
  • To take responsibility for the issue through the repair process and guarantee its quality at the end.
  • To ensure the customer is satisfied with the service provided.
  • Attain a high number of 5-star Product Reviews.
  • Attain a high percentage of cases fixed on first call out.
  • Ensure that your work is to the best of your ability and meets the required standard.
  • Be punctual and responsible.
  • Establish and build customer relationships whilst delivering a high standard of customer service.
  • Support other Service Technicians with in-home visits to assess customer service issues.
  • Educate the King Living customer on how to better care for their King Furniture and improve the longevity of their sofa.
  • Promote the sales of King Care Services and goodwill of King Living.
About You
  • Background as a field service technician.
  • Knowledge and understanding of basic electrical circuits.
  • Proficiency in the use of power and hand tools.
  • Experience in repairing both fabric and leather sofas (desirable).
  • Knowledge of the furniture industry would be welcomed.
  • Full driver's license.
  • Enthusiastic and committed.
  • Ability to troubleshoot.
  • Effective time management skills to prioritize tasks and meet deadlines.
  • Ability to work collaboratively with colleagues in various departments spanning different countries.
  • Bringing energy and enthusiasm to the role, creating a positive atmosphere.
King Living Benefits and Our Offer to You
  • Career development.
  • Competitive employee benefits.
  • Supportive and friendly team environment with a true family feel.
  • Generous employee, family, and friends 'product discounts.
  • Discounted health insurance, retail brands, and vouchers.
  • Australian owned company with a growing global footprint.
  • EAP to support your ongoing health and wellbeing.

King Living is an equal opportunity employer, all applicants will be considered regardless of your race, sexuality, religion, colour, gender identity or parental status.

To be considered for this role you must be a Canadian Citizen or Permanent Resident with full working rights to work and live in Canada.

Apply Now

To apply for this role please complete the form below.

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