Application/Production Support Analyst

2 months ago

Malaysia timesjobs Full time
Application/Production Support Analyst

Date:
Apr 18, 2024

Location:
Kuala Lumpur, 14, MY

Company:
NTT DATA Services

Req ID: 277378

NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking an Application/Production Support Analyst to join our team in Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur (MY-14), Malaysia (MY).

Job Scope
L1/L2 Production Support Engineer is responsible for the 2nd level support on the day-to-day maintenance of application system.

Their task includes problem analysis, troubleshooting application issues, and issues resolution or escalation to the next level (L3 Support team).

Roles/Responsibilities

Responsible to provide BAU support for Corporate Credit Processing systems such as REACH, Morning Excess, Default & Recovery, Global CIF, Global ADMIN IS, FOCUS systems in the bank
Responsible to provide operational support and ensure SLI of system availability, online and batch deliverables.
Support diverse jurisdictions comprising of SG, MY, CN, International, BOS
On-call standby support 24x7
Provide coordination of application support.

The support specialist, as the analyst expert within the IT team, will be the support staff who needs to closely co-ordinate and work with various teams like Tech Infra, application services, solutioning, project, and business units in the bank.

He/she follows up to resolve issues reported by users and performs impact analysis related projects/enhancements that will impact the Corporate Banking Services applications

Requirement

2 to 5 years of experience in Application / Production Support using Unix/Linux, Oracle, Java/J2ee
Able to understand and communicate in the technical discussion with developers
Knowledge of Integros Loan Origination System / Collateral Management platform

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas.

As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration, and global data centers.

We are committed to our clients long-term success. Visit or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law.

We are committed to creating a diverse and inclusive environment for all employees.

If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.


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