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Contract Intake Analyst

1 month ago

Malaysia E2open Full time

E2open is seeking for Contract Intake Team Lead to support a Global Shared Services in a growing organization. The Contract Intake Team Lead main objective is to effectively support the Shared Services team with day-to-day contract validation and review process to support billing and revenue recognition. The ideal candidate has leadership qualities, process-oriented multi-tasker and process driven.

Reporting to the Contract Intake Manager you will be responsible for support tasks including reviewing contracts to ensure the data in Netsuite and Salesforce is complete & accurate, build reports in Salesforce that can help monitor and catch anomalies that need to be updated. Contract Intake Team Lead also drives for process improvement and efficiency, ensure subordinates adhere to accounting and SOX policies, support integration and ad-hoc project and maintain working relationship with customers and internal teams. Also supervises daily operational activities, act as advisor and guides subordinates in resolving issues.

Main Responsibilities

  • Day-to-day support of Global Shared Services:
  • Accomplishes accounting and organization mission and goals by completing related results timely and efficiently.
  • Keep contract and billing data up to date and accurate which matches with Pricebook, contract information which includes, but not limited to SKU data, billing data, ARR, etc. updated into Netsuite tosupport billing and revenue recognition, as well as interfaces to Salesforce to support key reports such as ARR.
  • Ensure contract renewal data is up to date and accurate and making sure it is captured into Netsuite.
  • Reviews Finance ARR Reports.
  • Supports accounting month end close activities and monitors completion of contract review/Pre Sales Order requests in Netsuite.
  • Regular review of processes, document and maintain desk procedures.
  • Maintains accounting controls by following policies and procedures, complying with corporate and local financial legal requirements.
  • Comply, review and supports audit and SOX controls requirements.
  • Escalation and resolution point of contact.
  • Drives process improvements, standardization and enhance efficiency.
  • Assists with acquisition integration activities for all newly acquired companies.
  • Supports management in completing special projects and other ad-hoc tasks as assigned.
  • Works closely with local countries to ensure operation runs smoothly.
  • Develops and maintains good working relationships with customers, sales and internal accounting team
  • Act as advisor/SME and provides guidance to team members in resolving issues.
  • Review, lead and supervise daily operational task and ensuring subordinates achieve business goals and deadlines.

Key Competencies

  • Excellent oral and written communication skills with ability to maintain open communication with employees, managers and customers as required
  • Customer-oriented and deliver services in a responsive manner to meet needs of the field
  • Ability to juggle and manage multiple priorities and meet deadlines in a fast-paced environment
  • Strong process, analytical and quantitative skills
  • Strong work ethic and adaptable
  • Discretion and integrity are necessary as the role will be dealing with highly Confidential information
  • Trustworthy, detail oriented, well organized and full of integrity

Education and Experience

  • Bachelor's degree in Finance, Business or business-related field
  • 3+ years of combined experience in Contract Management or Order-to-Cash role at a software tech company (SaaS experience preferred)
  • 2+ years in senior or Team Lead position
  • Experience working in a high growth organization and Shared Service Center environment
  • Track record of working with all levels of sales reps and executives
  • Excellent knowledge and use of Microsoft Office applications
  • Experience with other software and financial systems such as Netsuite and is desired, but not required
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