BPO, AR Team Lead

3 weeks ago

Subang Jaya, Selangor, Malaysia Tec D (Malaysia) Sdn. Bhd. Full time

Job Purpose:

Business Process owner for APJ systems, including initiating Business Requirement Document (BRD), lead UAT, system implementation for GL and ARLiaison with SAP IT on process Key Performance Indicators , operational efficiencies and compliance with company's policies, procedures, and regulationsManage End to End AR delivery of services - Cash application and BillingEnsure the team manages incoming payments, perform clearing of AR, analyze discrepancies, execute securitization programs , reconciliations and reports are completed accurately and timely according to company guidelines/ policy

Responsibilities:
  • Liaison with SAP IT on process Key Performance Indicators , operational efficiencies and compliance with company's policies, procedures, and regulations
  • Establish, improve, optimize and update company's SOP and ensure process advocacy
  • Define system process issues, measure current process performance, analyze root cause defects and develop targeted process improvement opportunities that will lead to cost and productivity improvement
  • Champion project management with timely and regular status reporting to management and project stakeholders, Best practice sharing & implementation
  • Proactively identify continuous improvement opportunities and work with management and team to achieve objectives
  • Manage End to End AR delivery of services - Cash application and Billing, Ensure the team manages incoming payments, perform clearing of AR, analyze discrepancies, execute securitization programs , reconciliations and reports are completed accurately and timely according to company guidelines/ policy
  • Ensure billings processing and issuance accurate customer invoices of team are completed and timely according to company guidelines/policy, Guide the team to analyse and resolve customer discrepancy with SO/PO teams, including root cause analysis and determination
  • Stakeholder engagement with Sales & Credit Control Team in identifying and resolving problems impacting collections/ cash application, Work with credit and collection teams and remove order blocks which is preventing billing activity.
  • Monitor KPIs & SLAs and ensure issues are addressed in an effective and timely manner
  • Supervise and develop all relevant activities within the AR scope and drive continuous improvement across all activities, Ensure compliance of processes, transactions and reports
Knowledge, Skills and Experience:​
  • Total years of experience should be a minimum of 8 years in related Finance at least 2 years in management position
  • Degree or Diploma in Finance & Accounting/Commerce or equivalent with professional qualifications will be an added advantage e.g.ACCA/CPA/MIA
  • Program Management skills – leading clusters of individual projects in parallel through wide cross-functional teams;
  • Good communication skill and able to communicate effectively in English.
  • Strong knowledge of accounting principles
  • Proficiency in Microsoft Excel, Outlook, and PowerPoint
  • Proactive and self-motivated to resolve issues
  • Experience in a shared services environment preferred
  • Ability to work in diverse teams and with multiple stakeholders;
Working Conditions:

Don't meet every single requirement? Apply anyway.

At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for

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