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Key account manager

2 months ago

Klang, Selangor, Malaysia Ceva Logistics Full time

The Key Account Manager ensures key account satisfaction according to contractual commitment. He/ she grows Bolloré Logistics market shares and GM objectives. Requirements Key Account Management Act as Bolloré Logistics main entry point. Secure approved/preferred vendor status from Key account. Consolidate and update customer knowledge (decision makers, influencers, volume potential, incumbents, industry challenges/opportunities, strategic expectation) and Bolloré Logistics performances. Set Goals Develop Bolloré Logistics market share and profitability through customer's operations across the network. Develop and implement the sales action plan by monitoring the dedicated sales team. Review Bolloré Logistics performance and quality indicators which have been contracted with customer. Build action plan Plan and monitor growth with the dedicated network sales team aligned with customers flows. Optimize sales awareness and development within network through CRM. Lead direct actions with identified customer's interlocutors. Define operational and pricing procedures and exercise authority over agencies to have them applied. Plan monthly meeting to pilot growth and sales activities. Lead global tender Lead global tenders and participate to sign-off with respective parties. Design and present global tenders to customers with supporting BL functions and expertise. Call on corporate steering committee to arbitrate financial, sales or operational disputes linked to international contract management. Specific Activities Carrying out any other request made by their manager. Technical Minimum of 5 years in key account management in air and or sea freight forwarding industry Behavioral Excellent communication Team player Solution finder Able to think out of the box Rigorous Excellent inter-personal skills Thoroughness Organized Responsive Negotiation skills Language Fluent and technical English + local language Values Excellence Courage Humility Agility & Innovation Solidarity