Shoe Business Partner

3 weeks ago


Malaysia Chanel, Inc. Full time

Owns the "Shoes 360 Strategy" execution in boutique with the ultimate goal of driving shoes performance (sales & services, retail excellence) as part of the Chanel silhouette.

Develop shoes business & engage team with HOB

  • Work with Head of Business to define & track shoes sales & related KPIs (E.g.: % of Fashion Advisors selling shoes)
  • Manage shoes KPI: Drives sales on a daily basis, complete report for tracking / monitoring of shoes performance and share with Head of Business
  • Analyze variance against targets, devise appropriate action plan with HOB, mobilize the team to maximize sales during full price periods
  • Recommend action plans to HOB (e.g.: incentives schemes - monetary & non-monetary, cross-selling, etc.)
  • Inspire boutique team to have a positive mindset towards new shoes collections; sell all shapes
  • Pass on knowledge to Fashion Advisors to ensure interpretation and execution of strategy
  • Collaborate with Relationship Managers & Merchandising to ensure boutique is stocked with the appropriate depth & width based on guidelines
  • Work with merchandising team to rebalance stocks (with both shoes performance & image considerations taken into account)
  • Share floor intelligence of shoes to office (Retail, Visual Merchandising, Product, Marketing and Training). Reports on client trends, competitor activity & merch movement
  • Proactively brainstorm with office teams on how to improve the rest of collections outside of sneakers / espadrilles

Enhance Back of House & Front of House operations to optimize client & employee experience

  • Optimize process of getting stocks to shop floor / clients (e.g.: sufficient stock room manpower)
  • Identify improvement areas with roster (e.g.: ensure sufficient staff in shoes area)
  • Feedback on FOH & BOH layout to Visual Merchandising/Relationship Managers/Boutique Managers and co-develop action plans

Foster close partnerships

  • Partner with expertise role in Boutique (Visual Merchandiser/Client Experience Manager/Retail Learning & Development Program/Styling) in order to best execute and achieve shoes performances
  • Client Experience Manager: shoes client data analysis, share shoes clients' action plan for Fashion Advisors
  • Retail Learning & Development Program: advise Fashion Advisors on how to approach shoes clients
  • Styling: offering shoes as part of the Chanel Silhouette

Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery, and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide.

  • As an independent company, its core values are grounded in:
  • Exceptional creation and client experience
  • Nurturing human potential
  • Having a positive impact – on people, the environment, and communities around the world.

As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation.

Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now, and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organization and its people.

Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programs, learning and development opportunities, and parental leave for all parents globally.

About Us

Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery, and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide.

As an independent company, its core values are grounded in:

  • Exceptional creation and client experience
  • Nurturing human potential
  • Having a positive impact – on people, the environment, and communities around the world.

As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation.

Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now, and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organization and its people.

Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programs, learning and development opportunities, and parental leave for all parents globally.


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