Senior Manager, Claims Advocacy

4 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Marsh Full time

Marsh Insurance Brokers is seeking candidates for the following position based at Corporate Tower 8, Pavillion Damansara Heights, Kuala Lumpur office.

Senior Manager, Claims Advocacy (Construction Insurance Claims)

What can you expect?

  • This will be an exceptional opportunity to collaborate and work alongside a highly motivated, well established and professional claims advocacy team of Marsh Singapore.
  • We are looking for a claims advocate who is specialised in complex construction-related insurance claims, including property damage, delay in start-up, and professional indemnity claims.

What is in it for you?

  • You will be working on a diverse range of claims across Asia, including some of the largest insurance claims regionally and globally.
  • You will also get access to colleague resource groups across the globe that provides mentorship and development opportunities to help you build a sense of connection and community throughout your career.

We will count on you to:

  • Provide coverage and claims strategy guidance to clients on construction and/or professional indemnity claims in order to advocate for optimal claim outcomes
  • Represent clients in claim meetings and negotiations in order to achieve timely and favorable settlements
  • Assist with claim preparation for construction claims, including where appropriate providing analysis from a delay analysis and/or forensic accounting perspective if possible
  • Drive the claims process for clients, with supervision in order to ensure progress from notification through to closure.
  • Monitor insurer response and engages with insurers and their professional advisers on moderately complex queries and policy coverage discussions in order to support smooth review of claims for clients.
  • Draft communication documents for clients, such as correspondence letters, claims calculations and reviews documents prepared by the clients in order to support the claims process of moderate complexity for clients.
  • Analyse claims related data such as loss statistics, key trends, cost reduction opportunities and other data in order to facilitate development of action plans to manage client's total cost of risk.
  • Interact closely with individual CEs, Claims Advocacy colleagues and Claims Operations colleagues to provide feedback to the team in making the claims process smooth

What you need to have:

  • Degree in Engineering, Construction, or related disciplines.
  • Minimum 7 years of experience in construction industry, construction insurance, insurance claims, and/or related disciplines.
  • Strong expertise and specialization in construction professional indemnity claims.
  • Attained minimum AMII, ANZIF, AICLA, BCILA, BCCITB, ACII, CILA or equivalent.

What makes you stand out?

  • Excellent communication and negotiation skills, both written and verbal, in English.
  • Highly motivated and a team player with exceptional interpersonal skills.
  • Ability to thrive in a fast-paced environment and navigate complex claim scenarios efficiently.

Marsh is the world's leading insurance broker and risk adviser. With more than 45,000 colleagues advising clients in over 130 countries, Marsh serves commercial and individual clients with data-driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy and people. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit , follow us on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

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