Strategic Account Manager – Kuala Lumpur

4 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Agoda Full time
About AgodaAgoda is an online travel booking platform offering accommodations, flights, and more. They use cutting-edge technology to connect travelers with over 3.6 million accommodations globally. Based in Asia and part of Booking Holdings, Agoda's diverse team of 6,000+ employees from 90+ nationalities fosters a work environment rich in diversity, creativity, and collaboration. They focus on innovation through a culture of experimentation and ownership to enhance customer travel experiences.Our Purpose - Bridging the World Through TravelAgoda believes that travel enables people to enjoy, learn, and experience the world, bringing individuals and cultures closer together. The team, comprising skilled, driven, and diverse members from around the world, is united by a passion to make a positive impact on the travel industry. Through innovative technologies and strong partnerships, Agoda aims to make travel accessible and rewarding for everyone.Location: Kuala LumpurMarket Focus: MalaysiaGet to Know our Team:Agoda's Strategic Accounts Management (SAM) team specializes in account management to support accommodation partners' success on Agoda's platform. They offer strategic advice to excel on the commercial platform, contributing to Agoda's market leadership. With a global presence and industry-leading technology, the SAM team builds long-term relationships across borders, delivering exceptional value for Agoda, partners, and customers.The Opportunity:As a Strategic Account Manager at Agoda, you will nurture relationships with accommodation partners, drive mutual growth, and identify new supply sources within your assigned territory. Key responsibilities include maintaining existing relationships and acquiring new partnerships to expand Agoda's business.In this Role, you'll get to:
  • Develop lasting relationships with key supply partners to fuel Agoda's regional growth
  • Maintain regular engagement with key supply partners
  • Analyze data to propose customized solutions for partners
  • Identify opportunities to grow Agoda's business
  • Train clients on new technologies and tools
  • Prepare materials for partner meetings
  • Respond to partner requests promptly
  • Secure support for strategies and launch campaigns to enhance productivity
  • Match product offerings with market demands
  • Meet KPIs, growth targets, and strategic initiatives
  • Support in preparing country reporting for senior management
What you'll Need to Succeed:
  • Bachelor's degree
  • 3 – 5 years of experience in business development or account management
  • Interpersonal skills to influence stakeholders
  • Experience in internet/e-commerce
  • Analytical and problem-solving skills
  • Team player with a proactive work ethic
  • Success in building long-term customer relationships
  • Ability to adapt and thrive in a fast-paced environment
  • Strong Proficiency in English
It's Great if you have:
  • MBA or Master's degree
  • Travel industry experience
Equal Opportunity EmployerAgoda values diversity and inclusivity, attracting talent from varied backgrounds to foster collaboration and innovation. They offer equal employment opportunities based on merit and qualifications, irrespective of personal characteristics. Agoda stores applications for future consideration and respects privacy rights. Agoda does not accept third-party resumes and disclaims any responsibility for unsolicited resumes.

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