Customer Care Professional
4 weeks ago
You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways.
When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other.
Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success.
Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day.
And we'll do i t with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.Go above and beyond at a company that sets the standard for customer-first service.
Preferred Skills:
Demonstrate personal excellence by remaining positive in difficult situationsDisplay a passion to serve by delivering extraordinary service in every interaction with our customersThe ability to work in a fast-paced environment as well as multitask and re-prioritise on a regular basisStrong interpersonal, communication and listening skillsStrong verbal and written communication skillsConfidence to position and sell products or servicesExcellent negotiation, influential and resourceful skillsAnalytical and problem-solving skills with strong attention to detailOutstanding organisational skills
Qualifications:
High School Diploma or equivalentProficiency in Cantonese, English and MandarinShift flexibility requirements - Full time, night shift experience preferred We back our colleagues and their loved ones with benefits and programs that support their holistic well-being.
That means we prioritize their physical, financial, and mental health through each stage of life.Benefits include:
Competitive base salariesBonus incentivesSupport for financial-well-being and retirementComprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)Flexible working model with hybrid or onsite arrangements depending on role and business needGenerous paid parental leave policies (depending on your location)Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)Free and confidential counseling support through our Healthy Minds programCareer development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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