Remote customer care officer

4 weeks ago


Pulau Pinang, Malaysia Kuala Lumpur Kepong Berhad Full time

Job Description:We are looking for a Remote Customer Care Officer to join our team at Kuala Lumpur Kepong Berhad. This part-time position will be based in George Town, Penang, Malaysia and is ideal for individuals looking to gain entry-level experience in customer care.Responsibilities:- Respond to customer inquiries and concerns via phone, email, and chat in a timely and professional manner- Assist customers with product information, orders, and troubleshooting- Resolve customer issues and complaints to ensure a positive experience- Conduct research to address customer needs and provide accurate information- Collaborate with other departments to escalate and resolve complex issues- Maintain accurate records of customer interactions and transactionsRequirements:- Strong communication skills and customer service orientation- Driven and dedicated to delivering excellent customer care- Ability to research and problem solve effectively- Negotiation skills to handle customer concerns and complaints- Basic computer skills and familiarity with CRM systems- High school diploma or equivalentBenefits:- Parental leave for eligible employees- Training and professional development opportunities- Gym membership benefits- Competitive compensation packageWorking Environment: At Kuala Lumpur Kepong Berhad, we promote equality and fairness for all employees. We strive to create a diverse and inclusive work environment where everyone is valued and respected.Deadline to Apply: June 10, 2024Equal Opportunity Statement: Kuala Lumpur Kepong Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by law. We are committed to building a diverse workforce and encourage individuals of all backgrounds to apply. How to apply: Apply on Grab Jobs and you will be notified if shortlisted for the job.



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