Client Services/ Customer Support Analyst

6 months ago


Pulau Pinang, Malaysia S&P Global Full time

**About the Role**:
**Grade Level (for internal use)**: 07
- User management and customer on-boarding
- Permissioning of data and corresponding (billing) administration, ensuring compliance procedures are met
- Answering queries about permissioning from colleagues and Third-Party data providers
- Develop specialist status, thorough expertise, in an assigned product area.

Become a “go-to” person for that product to support customers and internal staff queries for the AMER region
- Act as the point person on product operational changes through scheduled product meetings
- Provide weekly product, support and project-based status updates at departmental meetings
- Assist with the creation and maintenance of Customer Care Team's processes and documentation to ensure efficient running of the team
- Identifying and escalating calls as needed to the appropriate level 2 support units
- Continually innovate and fine tune the service desk system and reports to maximize its efficiency
- Formulate and help implement effective business workflows and processes for internal Market Intelligence departments using Salesforce as required

Required Skills/Characteristics
- Strong English language verbal and written communication skills
- Excellent organizational skills with the ability to integrate into a fast-paced environment with great attention to detail
- Ability to learn quickly and multitask
- Strong MS Excel skills
- Effective analytical and troubleshooting skills
- Flexible and reliable, able to adapt to changing situations.
- Team player, able to spot where help is required and can deliver help, coaching and training to other team members globally.
- Ability to use own initiative to solve problems: ability to turn quality work around in quick timescales and can discern the need for urgency from unnecessary rush.
- Customer-facing phone experience Preferable Skills/Characteristics
- Work experience, either directly with the public or on a dedicated support desk
- Experience of financial services technology and/or market data experience
- Interest in financial markets
- Experience with a call management system and Salesforce tool
- Flexible and able to work during public holidays and/or weekends as necessary.
- MUST be able to work permanently on US Timezone (AMER Hours, 1030pm to 730am MYT).

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

What’s In It For You?

**Our Purpose**:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

**Our People**:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

**Our Values**:
Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

**Benefits**:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

**Our benefits include**:
**Health & Wellness**: Health care coverage designed for the mind and body.

**Flexible Downtime**: Generous time off helps keep you energized for your time on.

**Continuous Learning**: Access a wealth of resources to grow your career and learn valuable new skills.

**Invest in Your Future**: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

**Family Friendly Perks**: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

**Beyond the Basics**: From retail discounts to referral incentive awards—small perks can make a big difference.

**D


  • Client Service Support

    5 months ago


    Pulau Pinang, Malaysia S&P Global Full time

    **About the Role**: **Grade Level (for internal use)**: 08 Client Service Support Issuer Solutions Client services What’s in it for you? The Investor Relations Industry is a unique space that requires an enthusiastic individual who is willing to take ownership of his/her client queries and work in a team environment towards resolving them and providing...


  • Pulau Pinang, Malaysia S&P Global Full time

    **About the Role**: **Grade Level (for internal use)**: 08 S&P Global Commodity Insights **The Role**: Global Client Service Associate (US Shift) **The Team**: The Asia Pacific Client Service Team is a highly motivated and cohesive team that is forward-looking and collaborative in serving clients. Colleagues, Prospects and Clients appreciate the efforts of...


  • Pulau Pinang, Malaysia S&P Global Full time

    **About the Role**: **Grade Level (for internal use)**: 07 - User management and customer on-boarding - Permissioning of data and corresponding (billing) administration, ensuring compliance procedures are met - Answering queries about permissioning from colleagues and Third-Party data providers - Develop specialist status, thorough expertise, in an assigned...


  • Pulau Pinang, Malaysia S&P Global Full time

    **About the Role**: Position Summary Duties & accountabilities As part of platform/system support, the individual is required to assist with everyday client queries pertaining to access management, system workflow, technical errors, customization requirements etc. Direct interaction with OSTTRA Clients globally to resolve technical and non-technical related...


  • Pulau Pinang, Malaysia Cisive Full time

    Cisive is a global provider of compliance-driven human capital management and risk management solutions. The company’s core onboarding and pre-employment background screening offering provides clients with a streamlined, high quality, and regulatory compliant solution. Cisive is a growing global organization, and we continue to make significant advances in...


  • Pulau Pinang, Malaysia S&P Global Full time

    **About the Role**: **Grade Level (for internal use)**: 08 **The Role**: Vendor Master Data Analyst (Global Sourcing & Procurement) **The Impact**: The role of Vendor Master Data Analyst is critical to the efficient and effective operation of Vendor Master Data team that relies on accurate and timely vendor information. In addition to that, Vendor Master...


  • Pulau Pinang, Malaysia Arrow Electronics, Inc. Full time

    **Position**: Customer Support Associate **What You'll Be Doing** - Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. - Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier. - Responsible for handling more complex...


  • Pulau Pinang, Malaysia S&P Global Full time

    **About the Role**: **Grade Level (for internal use)**: 09 Agricultural Data Analyst (Costs and Margins), Food & Agricultural Commodities **The Team**: We are currently looking for an Agricultural data analyst to join S&P Global Commodity Insights’ dynamic Food and Agricultural Commodities team to support the development of our analysis of Global...


  • Pulau Pinang, Malaysia Arrow Electronics, Inc. Full time

    **Position**: Customer Service Officer **What You'll Be Doing** - Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. - Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier. - Responsible for handling more complex...


  • Pulau Pinang, Malaysia S&P Global Full time

    **About the Role**: **Grade Level (for internal use)**: 09 Research Analyst, Sustainability, Agri business Research **The Team**: We are currently looking for a Sustainability Analyst to join S&P Global Commodity Insights ’ dynamic Agribusiness Research, to help drive Agribusiness Sustainability data and research. The Agribusiness group offers data and...


  • Pulau Pinang, Malaysia Arrow Electronics, Inc. Full time

    **Position**: Customer Service Officer **What You'll Be Doing** - Order Management - SO Entry - SO Maintenance - Shipment Release - Inventory Management - Ensure on time delivery - Process RMA (Customer returns) - Work closely internally with Field Sales and Inside Sales on Pre-Order & Order Entry **What We Are Looking For** - Diploma or Degree in any...


  • Pulau Pinang, Malaysia S&P Global Full time

    **About the Role**: **Grade Level (for internal use)**: 09 Analyst, Seafood, Food & Agricultural Commodities Grade 9A Location Malaysia **The Team**: We are currently looking for an experienced analyst to join S&P Global Commodity Insights’ dynamic Food and Agricultural Commodities team to help develop our coverage of livestock and protein markets. The...

  • Prices Analyst

    5 months ago


    Pulau Pinang, Malaysia S&P Global Full time

    **About the Role**: **Grade Level (for internal use)**: 08 **The Role**: Prices Analyst **The Location**: Penang **The Team**: **The Impact**: The Food and Agricultural Commodities prices service is central to the strategy of building revenue in food retail and manufacturing at S&P Global Commodity Insights and has created great opportunities over the past...


  • Pulau Pinang, Malaysia S&P Global Full time

    **About the Role**: **Grade Level (for internal use)**: 09 Commodity Insights Environmental Solutions **The Role**: Project Management Analyst, Environmental Solutions **The Team**: S&P Global Commodity Insights enables organizations to create long-term, sustainable value with data and insights for a complete view on the global energy and commodities...


  • Pulau Pinang, Malaysia S&P Global Full time

    **About the Role**: **Grade Level (for internal use)**: 09 **About the Role**: European power and data specialist **The Team**: The European electricity team develops unique insight on the evolution of electricity markets across the region and thus sits at the core of the decarbonization and energy transition agenda, locally and...


  • Pulau Pinang, Malaysia S&P Global Full time

    **About the Role**: **Grade Level (for internal use)**: 07 **The Role**: Demand Management Analyst The Team is the leading source of information and insights in critical areas that shape today’s business landscape. Customers around the world rely on us to address strategic and operational changes in several industries, including Mobility, Commodity...

  • Operations Analyst

    6 months ago


    Pulau Pinang, Malaysia S&P Global Full time

    **About the Role**: Position Summary Duties & accountabilities As part of platform/system support, the individual is required to assist with everyday client queries pertaining to access management, system workflow, technical errors, customization requirements etc. Direct interaction with OSTTRA Clients globally to resolve technical and non-technical related...


  • Pulau Pinang, Malaysia S&P Global Full time

    **About the Role**: **Grade Level (for internal use)**: 08 S&P Global Market Intelligence **The Role**: Country Risk Analyst, Asia-Pacific, Global Intelligence & Analytics (GIA) **The Team**: **The Impact**: You will join a group of country risk analysts and advance cross-capability collaboration. You will partner within Insights & Analysis and across GIA...


  • Pulau Pinang, Malaysia S&P Global Full time

    **About the Role**: **Grade Level (for internal use)**: 07 **The Team**: Translations department is part of the Documents Insights and Services domain within the Market Intelligence division at S&P Global. The team is responsible for delivering accurate and timely translated content to internal financial and non-financial data collection teams within the...


  • Pulau Pinang, Malaysia Amway Inc. Full time

    Product consultant - Safeguard the shop reputation. - To answer phone call from ABO/customer. - Back up cashier when necessary. - Housekeeping. - Assist in functions organized by the Company. - Receiving, storing, retrieving and dispatching of goods. - Stock replenishment. - Assist in PRS repair, replacement & return of products, ABO resignation and issuance...