Customer Support Associate

4 days ago


Pulau Pinang, Malaysia Arrow Electronics, Inc. Full time

**Position**:
Customer Support Associate

**What You'll Be Doing**
- Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements.
- Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier.
- Responsible for handling more complex discrepancies, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.
- Responsible for the Order to Invoice Process including but not limited to: Order entry & maintenance (outside of Infosys), value added order entry & follow up, not first articles; managing inbound customer order formats (excel, pdf, fax, etc.); work submits SSRQ (SIMS Setup Request) which includes Value Added, NCNR (Non-Cancellable, Non-Returnable), and COP (Customer Owned Parts); NCNR set up and filing, and set up of MyArrow accounts and PCPRCE 2 (Customer Part and Pricing System) maintenance for contract pricing.
- Support sales team with direct customer contact within Planned Demand and Quality assurance processes. Includes coordinating the e-Compass and Forecast Response reports with Infosys, providing first point of escalation after initial set of expedites, complete bond requests from Inside Sales, manage Dropped Part, New Part, and Item Status Change reports; own the manual inventory sweep process from IPS (In-Plant Store) or consignment and coordinate contract refresh clauses.
- Handle branch service requests (sure ship and sure receipt), RMA (Return Material Authorization), initiate CAR (Corrective Action Request) FQR (Field Quality Request) analysis, submit Customer Surveys (NAFTA, ISO Cert's, Quality, etc.) and correct post delivery issues (wrong carrier, wrong packaging, wrong shipping account, etc.) while working origin of any SMI (Slow Moving Inventory) and Sludge.

**What We Are Looking For**
- Diploma/Degree graduates.
- With at least 3-5 years of relevant experience in electronics distribution or manufacturing industry.
- Experienced in order management and customer-oriented role.
- Excellent customer service and interpersonal skills.
- Possess strong analytical and problem-solving skills.
- Ability in prioritizing requests/tasks and multi-tasking.
- Good communication skills in English. Ability to speak Mandarin is an added advantage.

**What's In It For You**

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
- Medical Insurance
- Life Insurance
- Year-end bonus
- Performance Bonus
- 5-Day Work Week
- Growth Opportunities
- And more

**About Arrow**

**Location**:
MY-Penang, Malaysia (Jalan Sultan Ahmad Shah)

**Time Type**:
Full time

**Job Category**:
Business Support



  • Pulau Pinang, Malaysia Myeg Services Berhad Full time

    Job Description:We are seeking a Client Support Associate to join our team at MYEG Services Berhad in George Town, Penang, Malaysia. As a Client Support Associate, you will be responsible for providing excellent customer service and support to our clients. This role is perfect for someone who is motivated, confident, and has excellent decision-making and...


  • Pulau Pinang, Malaysia Axiata Group Berhad Full time

    Job Description:We are seeking a Remote Customer Support Officer to join our team at Axiata Group Berhad. As a part-time associate level position, this role will require 4 years of experience in customer support. The ideal candidate will be hardworking, independent, have excellent decision-making skills, and demonstrate critical thinking...


  • Pulau Pinang, Malaysia S&P Global Full time

    **About the Role**: **Grade Level (for internal use)**: 08 S&P Global Commodity Insights **The Role**: Global Client Service Associate (US Shift) **The Team**: The Asia Pacific Client Service Team is a highly motivated and cohesive team that is forward-looking and collaborative in serving clients. Colleagues, Prospects and Clients appreciate the efforts of...


  • Pulau Pinang, Malaysia Axiata Group Berhad Full time

    Job Description:Axiata Group Berhad is seeking a Customer Support Assistant to join our team in George Town, Penang, MY. This is a full-time, entry-level position with a requirement of 1 year of experience. The ideal candidate will be driven, confident, possess strong research and cooperation skills.Responsibilities:- Provide excellent customer service...


  • Pulau Pinang, Malaysia S&P Global Full time

    S&P Global Commodity Insights **The Role**: Commercial Data Associate **The Impact**: The Commercial Data team drives operational efficiency by supporting data quality, data management and data migration initiatives across Salesforce, Marketo and other commercial systems. We also provide communications and overview on data quality enhancements in...


  • Pulau Pinang, Malaysia S&P Global Full time

    **About the Role**: **Grade Level (for internal use)**: 09 **The Role**: Associate, Commercial Manager **The Team**: Penang, Primary Accounts Team **What’s in it for you**: When you work at S&P Global Commodity Insights, the world’s leading energy information provider, you get the best of a small company and a Fortune 500 corporation. With more than...


  • Pulau Pinang, Malaysia Qsr Brands Full time

    Job Description:QSR Brands is seeking a part-time Online Customer Service Assistant to join our team in George Town, Penang, MY. As an Associate Level employee, you will be responsible for providing exceptional customer service to our online customers. Responsibilities:1. Respond to customer inquiries via online chat, email, and social media in a timely and...


  • Pulau Pinang, Malaysia S&P Global Full time

    **About the Role**: **Grade Level (for internal use)**: 09 **The Role**: Associate Editor, Chemicals Asia **The location**: Penang, Malaysia The Associate Editor Chemical and Polymer Markets is the price reporter and pricing specialist covering Platts suite of prices, news, and analysis of the chemical and polymer markets. **The Team**: You will be joining...


  • Pulau Pinang, Malaysia S&P Global Full time

    **About the Role**: **Grade Level (for internal use)**: 07 - User management and customer on-boarding - Permissioning of data and corresponding (billing) administration, ensuring compliance procedures are met - Answering queries about permissioning from colleagues and Third-Party data providers - Develop specialist status, thorough expertise, in an assigned...


  • Pulau Pinang, Malaysia S&P Global Full time

    **About the Role**: **Grade Level (for internal use)**: 07 - User management and customer on-boarding - Permissioning of data and corresponding (billing) administration, ensuring compliance procedures are met - Answering queries about permissioning from colleagues and Third-Party data providers - Develop specialist status, thorough expertise, in an assigned...


  • Pulau Pinang, Malaysia S&P Global Full time

    **About the Role**: **Grade Level (for internal use)**: 09 **The Role**: Associate Editor, Agriculture & Food pricing **The Team**: This is an outstanding opportunity to join the world’s leading price reporting organization as it strengthens and grows its presence across the Agriculture & Food markets. Customers in over 150 countries look to our expertise...

  • Commodity Associate

    3 weeks ago


    Pulau Pinang, Malaysia S&P Global Full time

    **About the Role**: **Grade Level (for internal use)**: 09 **The Role**: S&P Global Commodity Insights' Commodity Associate Program is a 7-month rotational program which starts with four weeks of comprehensive training followed by two three-month rotations in different commodity sectors, leading to a permanent role. Should you meet expectations and perform...


  • Pulau Pinang, Malaysia S&P Global Full time

    **About the Role**: **Grade Level (for internal use)**: 09 **Job Description**: **Job Title**: Inside Sales Associate (Global Intelligence & Analytics) (AMER Working Hours -9pm to 6am) OR (EMEA Working Hours -4 pm to 1 am) **Location**: Level 7 Bangunan KWSP, 38 Jalan Sultan Ahmad Shah, 10050 Penang, Malaysia **Job Type**: Full Time **Your role**: We’re...


  • Pulau Pinang, Malaysia S&P Global Full time

    **About the Role**: **Grade Level (for internal use)**: 09 **Job Description**: **Job Title**: Inside Sales Associate (Global Intelligence & Analytics) (AMER Working Hours -9pm to 6am) **Location**: Level 7 Bangunan KWSP, 38 Jalan Sultan Ahmad Shah, 10050 Penang, Malaysia **Job Type**: Full Time **Your role**: We’re looking for an Inside Sales Associate,...


  • Pulau Pinang, Malaysia S&P Global Full time

    **About the Role**: **Grade Level (for internal use)**: 09 **Job Description**: **Job Title**: Inside Sales Associate (Global Intelligence & Analytics) **Location**: Level 7 Bangunan KWSP, 38 Jalan Sultan Ahmad Shah, 10050 Penang, Malaysia **Job Type**: Full Time **Your role**: We’re looking for an Inside Sales Associate, within the Global Intelligence &...


  • Pulau Pinang, Malaysia Ecolab Full time

    **What’s in it For You**: - You will join a growth company offering a competitive base salary, bonus structure and benefits. - Opportunity for a long term, advancing career path in service, sales or management. - Access to the industry’s most innovative training programs. - Support from a dedicated technical service team. - Culture that values safety...


  • Pulau Pinang, Malaysia S&P Global Full time

    **About the Role**: **Grade Level (for internal use)**: 09 **Job Description**: **The Role**: The Associate Editor, Fertecon, is a market reporter who drives market coverage relating to prices, news and analysis about both the APAC and international fertilizer and raw material markets, as part of the global Fertecon team. In addition to publishing price...


  • Pulau Pinang, Malaysia S&P Global Full time

    **About the Role**: **Grade Level (for internal use)**: 09 S&P Global delivers essential intelligence that powers decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you’ll help solve complex challenges that equip businesses, governments and...


  • Pulau Pinang, Malaysia S&P Global Full time

    **About the Role**: **Grade Level (for internal use)**: 09 **The Role**: Associate Editor, Agriculture & Food pricing **The Team**: This is an outstanding opportunity to join the world’s leading price reporting organization as it strengthens and grows its presence across the Agriculture & Food markets. Customers in over 150 countries look to our expertise...

  • Hr associate

    1 week ago


    Pulau Pinang, Malaysia Allstaff Full time

    Qualifications : - Bachelor's degree or University Degree or equivalent in Human Resources or Business Administration Requirements : - Minimum 1-2 years of operations knowledge or practical experience in HR will be an added advantage. - Knowledge of Success Factors would be an added advantage. - Strong sense of commitment and urgency to meet tight...