Cafe Supervisor@ Bask Bear Coffee Danau Kota

4 weeks ago


Malaysia Baskbear Coffee Full time
Supervisor Job Summary: We're seeking a Supervisor to oversee daily cafe operations, manage staff, and ensure exceptional customer service. Key responsibilities include creating schedules, training staff, executing strategic planning, and handling customer inquiries. Requirements: SPM/O-Level, at least 1 year of experience as a Team Lead or Crew Leader, and prior experience in a food and beverage environment.
  • Oversee daily cafe operations, including opening and closing procedures, cash handling, and inventory management.
  • Supervise and train staff to ensure they adhere to established standards of service and professionalism.
  • Assist in execution of strategic planning, including outlet food costs control, stock take, and stock ordering.
  • Ensure every drink served to customers meets the highest quality standards by following the right SOP.
  • Explain and promote products and offerings to customers.
  • Handle customer inquiries, concerns, and complaints in a courteous and professional manner.
  • May work special events, as needed.

Requirements: SPM/O-Level, at least 1 year of experience as a Team Lead or Crew Leader, and prior experience in a food and beverage environment. Must be able to work overtime as needed and flexible time, including weekends and public holidays.



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