Cafe Supervisor@ Bask Bear Coffee Danau Kota

4 weeks ago


Malaysia Baskbear Coffee Full time

Supervise and train staff to ensure efficient cafe operations and high-quality customer service.

Key Responsibilities:

  • Create employees' schedules to ensure efficient operations
  • Supervise and train staff to ensure they adhere to established standards of service and professionalism
  • Assist in execution of strategic planning, including outlet food costs control, stock take and stock ordering
  • Oversee daily cafe operations, including opening and closing procedures, cash handling, and inventory management
  • Explain and promote products and offerings
  • Handle customer inquiries, concerns, and complaints in a courteous and professional manner
  • Brew coffee or tea and serve drinks to customers
  • Ensure every drink served meets high quality standards
  • Explain all products clearly to customers and promote/upsell products

Requirements:

  • Candidate must possess at least SPM / O-Level
  • At least 1 year of experience as Team Lead or Crew Leader (advantage)
  • Prior experience in a food and beverage environment with customer-facing responsibilities (advantage)
  • Ability to work overtime as needed
  • Ability to work flexible time, weekends, and public holidays


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