Cafe Supervisor@ Bask Bear Coffee Danau Kota
4 weeks ago
Supervise and train staff to ensure efficient cafe operations and high-quality customer service.
Key Responsibilities:
- Create employees' schedules to ensure efficient operations
- Supervise and train staff to ensure they adhere to established standards of service and professionalism
- Assist in execution of strategic planning, including outlet food costs control, stock take and stock ordering
- Oversee daily cafe operations, including opening and closing procedures, cash handling, and inventory management
- Explain and promote products and offerings
- Handle customer inquiries, concerns, and complaints in a courteous and professional manner
- Brew coffee or tea and serve drinks to customers
- Ensure every drink served meets high quality standards
- Explain all products clearly to customers and promote/upsell products
Requirements:
- Candidate must possess at least SPM / O-Level
- At least 1 year of experience as Team Lead or Crew Leader (advantage)
- Prior experience in a food and beverage environment with customer-facing responsibilities (advantage)
- Ability to work overtime as needed
- Ability to work flexible time, weekends, and public holidays
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