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OTC Collections Specialist

3 months ago

Malaysia APAC Michael Page Full time

Being based in our KL Shared Services Centre. The O2C Collections Specialist is part of Order to Cash team (O2C) and sits within the Global Transactional Finance function. The primary purpose of the role is to Improve cash flow, Reduce and avoid Bad Debt and Identify and solve customers' disputes. Successful candidates must have the ability to work effectively cross functional and cross-cultural global environments.

Client Details

Our client is one of the leading company in the industry,

Description

  • Contact and follow-up daily with your customers by phone calls or e-mails.
  • Understand the whole OTC process for better dispute management.
  • Understand the legal and contractual recruitment scope.
  • Coordinate with the Billing Teams to solve invoice related disputes.
  • Collaborate with the Sales Team in negotiations with customers.
  • Liaise with the Cash Allocation Team to follow-up customers' payments and its correct matching.
  • Give and keep visibility to the Sales Team on their portfolio's Collection status.
  • Collaboration on projects (reporting, training, process improvement, etc.)
  • Prepare the litigation file for Legal procedures.
  • Achieve monthly personal and team Collection targets not limited to DSO, aging, Bad Debt and Cash-in amounts.

Profile

  • Fluency in English and an additional language is a plus (Bahasa, Mandarin, Bahasa, Thai, Vietnamese, Japanese, or any others.)
  • Ideally previous experience in Shared Services, customer service and Finance administrative activities
  • Ability to handle a high volume of actions (outbound and inbound calls, payment negotiation, disputes)
  • Customer focus
  • Ability to work under pressure to attain company objectives and Cash Collection KPIs

Job Offer

  • Hybrid working environment
  • Exposure to work with other region
  • Being part of the pioneer team

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Jia Xin Lim on
Agensi Pekerjaan Michael Page International (Malaysia) Sdn Bhd | Registration No W.