Client Success Specialist

1 week ago


Malaysia FastJobs Malaysia Full time

FastCo is the company behind FastJobs, South-east Asia's top non-executive job portal for both job-seekers and employers, and FastGig, Singapore's first flexi-work recruitment app.

FastGig is a platform that enables businesses to hire flexible workers, building an agile and robust blended workforce. Our fully managed service encompasses sourcing, onboarding, training, and payroll to help businesses manage peak periods, and diversify headcount.
We're hiring a Client Success Specialist (Recruitment) to ensure client satisfaction and optimize recruitment processes for our Malaysian market.

This role requires someone who thrives in a fast-paced environment where you can wear multiple hats and is passionate about building relationships and exceeding client expectations.


What You'll Do:


Be the ultimate onboarding pro, guiding new clients to success and ensuring they hit their hiring targetsAttracting the best freelance workers (like a magnet); you'll find them, schedule their work, and manage them for jobs and events your clients need.

Conduct job assessments and training sessions to prepare our amazing gig workers for successBuild strong relationships with both clients and gig workers, fostering trust and a collaborative spiritDive into data to identify areas for improvement and optimize recruitment strategiesProvide on-site support during client events, ensuring everything runs smoothly

Who You Are:

Passionate and results-oriented individual with at least 1 year of experience in operations, recruitment, event management, or a related field.

(Experience with gig companies or event staffing is a plus)A communication champion who can clearly explain things to both clients and gig workersA problem-solving pro who can identify and overcome recruitment challengesThrives on analysing metrics and optimising strategiesA collaborative team player who enjoys working towards shared goals

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