Customer Service Associates – Japanese Speaker

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Cognizant Technology Solutions Full time

Position: Customer Service Associates – Japanese Speaker

Work Location: Kuala Lumpur, Malaysia

Tenure: Fixed-term contract

Role Descriptions:

We are currently looking for innovative and organized individuals with the ability to work through large volumes of core customer support activities, supporting the needs of publishers around the world through our application review and email systems, by interacting in a cross-functional work environment.

Responsibilities:

Conduct application reviewsSupport our publisher base through our email customer serviceContribute to automation efforts and offer possible solutionsLead reviews activities in order to launch proactive initiatives to improve the support servicesAnalyze and improve customer journey/flow by providing feedback to the client team

Requirements:

Bachelor's degree or equivalent practical experienceWritten and oral fluency in English (prefer B2 and above) and Japanese (non-native speaker - prefer JLPT N1 or N2)Able to work through large volumes of emails and application reviews from our customers within specified time framesCreative problem-solving and analytical skillsTeam playerInternet-savvy individual familiar with social media and web-trendsSelf-directed, motivated and driven performer who has a passion for upholding the client brandKnowledge in AdSense, AdMob will be an advantage

Preferred Qualifications:

Experience in Customer support teamKnowledge of online marketing strategy and tactics; product knowledge across all digital advertising products areas; demonstrated thought leadership within the digital marketing space.Effective communication skillsAbility to problem solve and find solutions

About Cognizant:

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at or @cognizant.

#LI-CTSAPAC


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