Customer service representative

About Us: Join our energetic team as a Customer Service Representative and be an integral part of our fast-growing E-commerce brand We prioritize delivering exceptional service to our customers and enhancing their online shopping journey.Position Overview:As a Customer Service Representative, you will be responsible for addressing customer inquiries,...

Optimize customer service experience, create engaged customers and facilitate organic growth. Take ownership of customers issues and follow problems through to resolution. Establish a clear mission and initiate strategies focused towards that mission. Setup service procedures, policies and standards. Keep accurate records and document customer service...

Responsibilities: Ensure timely quotation is sent to the Customer and ensure booking is confirmed & sent timely. Support the operations & Sales in the execution of the service delivery. Carrier/vendors relations e.g. secure spot rates, equipment, space protections, priority haulage, customs broker provide us the service level agreed upon. Monitor timely...

Customer service is at the heart of operations for any service oriented company. In the shipping industry, we generally to take customer service very seriously. A good company will have managers who are continuously checking in with customer service representatives (CSR's) to ensure there are no outstanding customer complaints and all company policies are...

Overview Responsible for providing industry-leading customer service while meeting the quality and schedule expectations of thecompany's customers. Provides advice and supports to business owners regarding advertising on the internet. Qualifications Minimum high school diploma or equivalent, required Two years post high school education may be required. 1 to...

Overview Responsible for providing industry-leading customer service while meeting the quality and schedule expectations of thecompany's customers. Provides advice and supports to business owners regarding advertising on the internet. Qualifications Minimum high school diploma or equivalent, required Two years post high school education may be required. 1 to...

Customer Service cum Marketing ExecutiveResponsibilities: Respond to whatsapp and social media in a timely manner, handle customer inquiries over messaging apps Provide professional customer service (Training will be provided) Strive to meet individual and team KPIs and goals Editing photos and video skills are preferableJob Requirement- Chinese speaking and...

Responsibilities Respond effectively to customer's query regarding products, services, processes and procedures. Assist in processing account related request and overall account management. Ensure complete and accurate information are recorded in the system. Handle complaints and provide appropriate resolution on a given time frame. Work closely with...

Represent company's clientele on shipping and logistics matters Expedite import and export shipment matters. Expedite break bulk, container shipping, and inland logistics matters. Arrangement of shipping and inland logistics schedule matters. Ensure compliance of highest regard on documentation. Ensure compliance of highest regard on legal and custom's...

Job Brief Primary – customer-oriented service representative to act as a liaison, and resolve any emerging problems our clients might face with accuracy and efficiency. Ensure excellent service standards and maintain high customer satisfaction. Secondary– to effectively manage large amounts of data, turning data into information, information into...

Company DescriptionGlobal Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.Job Description: Handling Customer Service task such as booking, carrier booking, handle shipment arrangement,...

Responsibilities: Manage large amounts of incoming chat/message from customers. Identify and assess customers' needs to achieve satisfaction. Build sustainable relationship and trust with customer accounts through open and interactive communication. Provide accurate, valid, and complete information by using the right methods/tools. Handle customer...

Join us in portraying a positive company image among ocean export customers through timely coordination with various stakeholders. Your efforts will contribute to achieving our company's bottom line and overall objectives.Key Responsibilities:Ensure sales personnel provide necessary quotes, SOPs, and instructions before processing bookings.Contact ocean...

We are currently seeking a dedicated individual to fill the role of South East Asia & Taiwan Customer Care Representative. As part of our team, you will report directly to the Customer Care Supervisor and be responsible for overseeing the day-to-day order fulfillment tasks. Your primary focus will be to provide excellent services to our valued customers and...

2. Serves customers by selling products and meeting customer needs.Resolves customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.Contributes to team effort by accomplishing related results as needed.A successful Sales Representative should interact with others in a friendly and...

Inside Sales Representative Responsibilities:Assist the manager for daily works.Answer customers' questions.Look for stock requested by customers.Issue sales invoice to customers.Keep the stock organized.Elevate customer complaints to the manager.Inside Sales Representative Requirements:Excellent customer service skills.Friendly and responsible.Ability to...

Required language(s): Bahasa Malaysia, English, At least 1 Year(s) of working experience in the related field is required for this position. Preferably Entry Level specialized in Logistics/Freight forwarding or equivalent. Help manage current customer accounts. Deal with a high volume of inbound and outbound phone calls. Maintain relationships with carriers...

Responsibilities: Greet and direct customers. Provide accurate information (e.g. product features, pricing and aftersales services). Answer customers' questions about specific products/services. Conduct price and feature comparisons to facilitate purchasing. Crosssell products. Ensure racks are fully stocked. Manage returns of merchandise. Manage collection...

Job descriptionWe are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer...

Interface with customers and sales representatives to handle both pre-sales and post-sales service functions.Provide outstanding customer service to improve customer satisfaction and relationship.Handle and resolve customer complaints/inquiries via mail or phone in a timely and accurate manner.Assist in product purchasing and order fulfillment activities...