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Field Service Engineer Team Lead
4 weeks ago
RM 4,000 - RM 4,500 a month - Full-time, Contract
Job details Job details Here's how the job details align with yourprofile . PayRM 4,000 - RM 4,500 a month
Job typeFull-time
Contract
Shift and scheduleEarly shift
Day shift
Monday to Friday
LocationPetaling Jaya
Full job descriptionResponsibilities:
- To pAssist Field Service Manager in managing field service team to provide optimum customer services
- Working with FSM to develop workflow for the field service team,
- Assist FSM in goal setting, skill enhancement and performance reviews activities for field service employee,
- Investigate, escalate and resolve any issues resulting from substandard performance,
- Ensure company policies and procedures are followed by the team members,
- Conduct on the job training to field service employee as needed,
- Provide support and guidance to field service employee to ensure timely and quality customer services,
- Assist FSM in develop programs to improve technical and customer service skills of service employee,
- Address customer enquiries resolve issues and obtain customer feedbacks proactively,
- Identify and escalate employee concerns/complaints to FSM,
- Maintain positive and healthy relationship with various teams to ensure customer service effectiveness,
- Support service teams in achievement of service goals,
- Assist in FSM interviewing and hiring new technicians and ensure that the resources are properly trained to meet service objectives,
- Demonstrate outstanding customer service through maintenance of high quality and integrity at work environment.
Requirements
- Diploma, Bachelor's Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
- 2 years working experience with knowledge in IT infrastructure works,
- Ability to work effectively both independently and in a team-based environment,
- Effective English communication skills including verbal, written and presentation skills.
- Strong multi-tasking and administrative organizational skills.
Job Types: Full-time, Contract
Contract length: 12 months
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