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Field Service Team Lead

4 months ago

Malaysia Aisling Consulting Full time

RM 4,500 - RM 5,000 a month - Full-time, Contract

Apply now

Job details Job details Here's how the job details align with your profile . Pay

RM 4,500 - RM 5,000 a month

Job type

Full-time

Contract

Shift and schedule

Monday to Friday

Location

Petaling Jaya

Full job description

Field Service Team Lead

Department: FSI

Responsibilities:

  • To assist Field Service Manager in managing field service team to provide optimum customer services.
  • Working with FSM to develop workflow for the field service team,
  • Assist FSM in goal setting, skill enhancement and performance reviews activities for field service employee,
  • Investigate, escalate, and resolve any issues resulting from substandard performance,
  • Ensure company policies and procedures are followed by the team members,
  • Conduct on the job training to field service employee as needed,
  • Provide support and guidance to field service employee to ensure timely and quality customer services,
  • Assist FSM in develop programs to improve technical and customer service skills of service employee,
  • Address customer enquiries resolve issues and obtain customer feedback proactively,
  • Identify and escalate employee concerns/complaints to FSM,
  • Maintain positive and healthy relationship with various teams to ensure customer service effectiveness,
  • Support service teams in achievement of service goals,
  • Assist in FSM interviewing and hiring new technicians and ensure that the resources are properly trained to meet service objectives,
  • Demonstrate outstanding customer service through maintenance of high quality and integrity at work environment.

Requirements

  • Diploma, bachelor's degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
  • 2 years working experience with knowledge in_ IT infrastructure works, _
  • Ability to work effectively both independently and in a team-based environment
  • Effective English communication skills including verbal, written and presentation skills.
  • Strong multi-tasking and administrative organizational skills.
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