Country Operational Manager

3 weeks ago

Malaysia U.P Full time

The Country Operational Manager is responsible for managing and monitoring team performance related to availability and inventory levels alongside purchasing activities of numerous parts across a variety of product types (MRO).

On-Site Team Manager
  • Monitor team performance to establish business indicators.
  • Remove/mitigate roadblocks for operational success.
  • Support the team by directing, giving feedback, and making suggestions.
  • Provide team training and certification, as well as ensure employees' access to systems.
  • Responsible for employee empowerment and recognition.
  • Responsible for QM review and implementation on-site.
  • Responsible for implementing operational strategies and achieving operational goals.
Operational Support
  • Responsible for the success of ongoing operations by monitoring and verifying that every step of the supply chain is executed efficiently to ensure stock availability.
  • Responsible for the successful implementation of the various processes facing the customer, supplier, warehouse, and transportation.
  • Drive to resolution of all operational/commercial problems related to the site.
  • First point of escalation of all ongoing site operational level issues.
  • Make decisions with the awareness of the impact on the overall success and profitability of the organization.
  • Communicate up, down, across the organization, with customers, suppliers, warehouse, transportation, and all other relevant stakeholders.
  • Will act as backup for missing resources or skills.
  • Owns financial reconciliation of customer records for payment.
  • Provide recommendations for continuous improvement.
  • Adhere to company policy and implement the agreed methodology on the operational level.
Requirements Skills
  • Effective and clear communication skills.
  • Excellent interpersonal skills.
  • A strong logical thought process and critical decision making.
  • Positive attitude, energetic, and promotes teamwork and collaboration.
  • Ability to mitigate and resolve conflicts/issues in a timely manner.
  • Results-oriented and self-motivated.
  • Strong analytical skills with a focus on critical thinking and business process management.
  • Medium-level Microsoft skills (Excel, Word, PPT).
  • Technical Knowledge: an understanding of the definitions and formulas of the key inventory metrics, experience with both inventory management and high volume purchasing or multiple parts (must).
  • Leadership and coaching skills.
  • Project management and leading initiatives to closure.
  • Travel between the sites in Malaysia and Singapore is required for this role.
Education

Bachelor's degree is required, or approximately 5-7 years of related experience in management, supply chain, logistics management, order fulfillment, and planning.

Experience
  • 5-7 years of experience in operational management and process optimization.
  • 5-7 years of experience in people management.
  • Inventory, logistics, and supply chain management.
  • People management.
  • Intermediate Microsoft Office level (Excel, Word, PPT).
  • Customer service.
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