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Service delivery specialist
3 months ago
Location:
Federal Territory of
Kuala Lumpur Kuala Lumpur Work Type:
Contract Salary: 3,000 to 7,000
Job Descriptions:
Replenish spares based on consumption and market requirements after thorough analysis of fast, medium, and slow moving parts Ensure order and dispatch lead times are managed within promised timelines to internal and external customers Manage inward shipments of parts, stock transfer between company's facilities, and dealer stock levels to ensure timely service to customers Conduct physical audits of inventory and prepare reports for financial and internal audits Prepare periodic reports on sales, collections, stock transfers, parts used under warranty, discrepancy reports, and others as required by the management.
Ensure that spare parts obsolescence is minimum and as per budgeted provision. Interface with Service Technicians and ensure their parts and accessories needs are being met Take service technicians' orders for parts for timely fulfilment Assist service technicians in determining parts and accessories requirements for individual jobs Recommend related parts and accessories to customers, service technicians, and service centers that may be required for a job Update inventory control system and parts catalogue Notify service personnel when special parts or back-ordered parts are received Maintain cleanliness of parts and accessories department with orderly stacking of items Assist Manager with attaining retail sales and profitability plans as per budget Develop and share knowledge of all parts and accessories merchandise, parts history Must possess the ability to work with several customers at one time while achieving minimum levels of customer satisfactionJob Requirements:
- Minimum Degree in Automotive/Mechanical, Business Studies/Administration/ Management or equivalent. At least have 3 years experiences. Proficient in business & office applicant. Knowledge in Microsoft Excel is a must. Proficient in business and office applications.
