Service Delivery Manager
6 days ago
Join Career Horizons, a pioneer in end-to-end ICT infrastructure, as we seek a seasoned Service Delivery Manager to lead our team in delivering exceptional service to our clients.
About the Role
We are looking for a highly skilled and experienced Service Delivery Manager to join our team. As a key member of our service delivery team, you will be responsible for ensuring the efficient and effective delivery of services to our clients.
Key Responsibilities
- Build and maintain strong relationships with clients, ensuring their needs are met and expectations are exceeded.
- Facilitate communication and collaboration among project stakeholders, including internal teams, clients, vendors, and senior management.
- Develop and implement service delivery processes, including project plans, risk assessments, and issue resolutions.
- Identify and mitigate risks that may impact service delivery, proactively addressing issues and developing contingency plans.
- Ensure compliance with service management principles, frameworks (such as ITIL), and best practices.
Requirements
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Proficient in English and Malay, with good writing and speaking skills.
- Proven experience in service delivery management or similar roles, preferably within the BFSI industry.
- ITIL V3 or above certification.
- Familiarity with project management tools and software, such as ServiceNow, Jira, Service Management, or similar platforms.
About Us
Career Horizons is a fast-growing Group that offers excellent career progression opportunities locally. We understand the importance of workplace values and culture, where we strongly encourage employees to develop their strengths and recognize their achievements accordingly.
How to Apply
If you're interested in this role, click 'apply now' to submit your resume (in MS Word format) to us. Due to overwhelming responses, we will only be able to contact shortlisted candidates.
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