Client support associate

2 weeks ago

Penang, Malaysia Myeg Services Berhad Full time

Job Description:

We are seeking a Client Support Associate to join our team at MYEG Services Berhad in George Town, Penang, Malaysia.

As a Client Support Associate, you will be responsible for providing excellent customer service and support to our clients. This role is perfect for someone who is motivated, confident, and has excellent decision-making and critical thinking skills.

Responsibilities:

  • Manage client inquiries via phone, email, and chat in a timely and professional manner
  • Assist clients with account setup and troubleshooting
  • Develop and maintain strong relationships with clients to ensure their satisfaction and retention
  • Collaborate with internal teams to resolve client issues and escalations
  • Identify opportunities for process improvement and provide feedback to managementRequirements:
  • Bachelor's degree in Business Administration or a related field
  • Minimum of 3 years of experience in customer service or client support
  • Excellent communication and interpersonal skills
  • Strong decision
  • making and critical thinking abilities
  • Ability to multitask and prioritize tasks effectively
  • Proficient in Microsoft Office applicationsBenefits:
  • Travel and spending expenses
  • Training and professional development opportunities
  • Medical coverage
  • Competitive salary and performance bonuses

Working Environment:
At MYEG Services Berhad, we focus on exceeding customer expectations and delivering delight. We believe in creating a positive and supportive work environment where every team member is valued and can thrive.

Deadline to apply:
June 22, 2024

Equal Opportunity Statement:

MYEG Services Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other status protected by law.

We encourage individuals from all backgrounds to apply for this position.

How to apply:
Apply on Grab Jobs and you will be notified if shortlisted for the job.

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