Client Service Support

2 weeks ago

Penang, Malaysia S&P Global Full time

About the Role:

Grade Level (for internal use): 08
Client Service Support
Issuer Solutions Client services

What's in it for you?


The Investor Relations Industry is a unique space that requires an enthusiastic individual who is willing to take ownership of his/her client queries and work in a team environment towards resolving them and providing the best customer service in the marketplace which S&P Global is well known for.


What you'll work on:


The Client Service Support is responsible for carrying out the day-to-day delivery of client account services under the direction of the Corporate Client Services team and Manager.

Working with the Issuer services Client Services, the Client Service Support must develop a clear understanding of project requirements, together with a detailed grasp of internal processes and the overall client workflow in order to contribute towards operational and project solutions that achieve maximum customer satisfaction.

Develop an understanding of the Investor Relations industry and job functions to facilitate the appropriate response to client needs.
Handle routine communication with internal teams

Facilitate client setup, effectively troubleshoot issues and escalate as needed, work with internal groups to document issues and deliver effective solutions.

Work closely with teams to maintain ongoing knowledge of project status and communicate effectively internally and externally (if required), to keep all parties informed of any information that may have impact on the business result.

Prepare customized spreadsheets with detailed quality assurance, and perform data entry tasks - ensuring details meet specified requirements.
Monitor technical issue ticketing system.

Work to move issues through the resolution process, working with Advisors and Product to obtain necessary information from clients and troubleshoot.

Ad-hoc reporting

What we look for:

Educated to degree level (or equivalent)
Fluent in English (spoken and written)
Mandarin language skill is a plus
Detail oriented
Excellent written and verbal communication skills and outstanding customer service orientation
Strong organizational skills and ability to manage multiple tasks
Superior analytical & independent problem solving skills
Ability to work independently and within a team
Ability to handle high pressure situations and manage deadlines

About S&P Global Market Intelligence


At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information.

Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

What's In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day.

We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow.

At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective.

Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.


Our Values:

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets.

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead.

We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.


Benefits:

We take care of you, so you can take care of business. We care about our people. That's why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

Health & Wellness:
Health care coverage designed for the mind and body.

Flexible Downtime:
Generous time off helps keep you energized for your time on.

Continuous Learning:
Access a wealth of resources to grow your career and learn valuable new skills.

Invest in Your Future:

Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.


Family Friendly Perks:
It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

Beyond the Basics:
From retail discounts to referral

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