Client Service Officer

4 weeks ago

Penang, Malaysia Citi Full time

At **Citi**, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions - to help them meet their biggest opportunities and face the world's toughest challenges.

Citi’s **Treasury and Trade Solutions (TTS) **provides global solutions that can help clients drive their business forward while investing in innovation to bring new solutions to life.

We’re currently looking for a high caliber professional to join our team as Client Service Officer (Internal Job Title: Client Service Officer - **C10**) based in Penang, Malaysia. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.

The Client Service Officer is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.

**In this role, you’re expected to**
We are pioneer in integrating servicing into client relationship building. Joining CitiService, you will be given exciting opportunity of participating in client servicing:

- Proactively manage a local portfolio of client service relationships and ensure clients are satisfied with and trained on Citi’s products and services
- Act as focal point of client contact in the overall service relationship, partnering closely with Relationship Management and Product to bring a cohesive support structure and responsiveness to the client
- Take ownership of client servicing issues and facilitate their resolution
- Offer prompt, competent and quality customer services which include:

- Diligent analyses of customer enquiries upon receipt.
- Investigate/follow-up with internal suppliers and provide prompt update / solutions to customers to ensure customer satisfaction
- Handle customer complaints.
- Assist in the overall departmental and client process improvement initiatives.
- Driving query reduction
- Work on ad hoc projects for the department
- Minimum 5 years of banking experience, preferably in customer services or marketing support or operations
- Ability to multi-task with strong organizational and time management skills per the needs of banker teams and clients
- Ability to problem solve and analyze data with demonstration of attention to detail
- Able to absorb and maintain large amount of information on products and operations
- Strong verbal and written communication skills
- Proficiency in spoken and written English, Cantonese and Mandarin
- Client facing experience; strong background and interest in the fields of operations, customer focus with excellent communication and interpersonal skills

**Education**:

- Bachelor's/University degree or equivalent experience

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.
- **Job Family Group**:
Private Client Coverage
- **Job Family**:
Client Services
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting

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