Quality analyst

4 weeks ago


Penang, Malaysia Teleperformance Full time

Overview: If you are detail-oriented and have the ability to analyze data from Quality monitoring and reporting feedback, we have a great opportunity for you.



Qualifications Main Requirements:

  • Bachelor's degree or equivalent diploma in any discipline
  • Candidate must be able to work on rotational shift (3 shifts / 5 working days)
  • Minimum 1 year experience in QA in call center
  • Proficiency in English & Malay (written, reading, and speaking)
  • Immediate availability preferred


Responsibilities Key Responsibilities:

  • Conduct root cause and data analysis
  • Perform QA evaluations according to client requirements and provide progress reports
  • Handle process questions, issues, and resolutions as escalation point of contact
  • Act as Subject Matter Expert (SME) for QA evaluations
  • Participate in problem prevention and continuous improvement projects as a project team member

  • Quality Analyst

    2 weeks ago


    Penang Island, Malaysia Gratitude Inc. Full time

    Role:Quality CoachTimings:Rotational Shifts (Permanent)Industry:BPOWork Mode:Work from officeFunctional Area:ITES / BPO / Customer ServiceProcess:Semi-VoiceKey Skills: Customer Service Japanese language Travel Processes Quality Analyst Native speaker A leading BPO is looking for Quality Analyst-Native Japanese to join their team in Penang.Basic salary:...

  • Quality Analyst

    2 months ago


    Penang Island, Malaysia Gratitude Inc. Full time

    **Role**:Quality Coach **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Semi-Voice Key Skills: Customer Service Japanese language Travel Processes Quality Analyst Native speaker - A leading BPO is looking for** Quality Analyst-Native Japanese** to...

  • Quality Analyst

    4 days ago


    Penang Island, Malaysia Gratitude Inc. Full time

    **Role**:Quality Coach **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Semi-Voice Key Skills: Customer Service Japanese language Travel Processes Quality Analyst Native speaker - A leading BPO is looking for** Quality Analyst-Native Japanese** to...

  • Quality Analyst 1

    6 days ago


    Penang, Malaysia Dexcom Full time

    About Dexcom Founded in 1999, Dexcom, Inc. (NASDAQ: DXCM), develops and markets Continuous Glucose Monitoring (CGM) systems for ambulatory use by people with diabetes and by healthcare providers for the treatment of people with diabetes. The company is the leader in transforming diabetes care and management by providing CGM technology to help patients and...


  • Penang Island, Malaysia Gratitude Inc. Full time

    **Role**:Quality Manager **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Quality assurance Quality Assurance/QA - Details: Basic salary: RM9,000 - RM14,000 Location: LV, Georgetown Penang Shift: 24/7 Rotational DOJ: March 2024 HC...

  • QA Analyst

    2 months ago


    Penang Island, Malaysia Gratitude Inc. Full time

    **Role**:QA Analyst **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Non-Voice Key Skills: Japanese language Mandarin Quality Analyst Must be fluent in speaking both Mandarin and English - Details: Native Japanese Basic salary: RM9,000 -...

  • QA Analyst

    2 days ago


    Penang Island, Malaysia Gratitude Inc. Full time

    **Role**:QA Analyst **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Non-Voice Key Skills: Japanese language Mandarin Quality Analyst Must be fluent in speaking both Mandarin and English - Details: Native Japanese Basic salary: RM9,000 -...

  • Quality Manager

    2 months ago


    Penang Island, Malaysia Gratitude Inc. Full time

    **Role**:Quality Manager **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Quality assurance Quality Assurance/QA - Details: Native Japanese Basic salary: RM9,000 - RM14,000 Location: LV, Georgetown Penang Shift: 24/7 Rotational DOJ: March...

  • Quality Manager

    3 days ago


    Penang Island, Malaysia Gratitude Inc. Full time

    **Role**:Quality Manager **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Quality assurance Quality Assurance/QA - Details: Native Japanese Basic salary: RM9,000 - RM14,000 Location: LV, Georgetown Penang Shift: 24/7 Rotational DOJ: March...


  • Penang, Malaysia Teleperformance Full time

    Overview Job Summary If you are possess with attention to details and has the ability to deep dive into collected data from Quality monitoring and reporting feedback, We have something for youQualifications Main Requirements: Bachelor's degree or equivalent diploma in any discipline Candidate must be able to work on rotational shift. Minimum 1 years'...


  • Penang, Malaysia Teleperformance Full time

    Overview Job Summary If you are possess with attention to details and has the ability to deep dive into collected data from Quality monitoring and reporting feedback, We have something for youQualifications Main Requirements: Bachelor's degree or equivalent diploma in any discipline Candidate must be able to work on rotational shift. Minimum 1 years'...


  • Penang, Malaysia Teleperformance Full time

    Overview Job Summary If you are possess with attention to details and has the ability to deep dive into collected data from Quality monitoring and reporting feedback, We have something for youQualifications Main Requirements: Bachelor's degree or equivalent diploma in any discipline Candidate must be able to work on rotational shift. Minimum 1 years'...

  • QA Analyst

    2 months ago


    Penang Island, Malaysia Gratitude Inc. Full time

    **Role**:QA Analyst **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Quality Assurance/QA - Details: Basic salary: RM9,000 - RM14,000 Location: LV, Georgetown Penang Shift: 24/7 Rotational DOJ: March 2024 HC Required : 4HC...

  • QA Analyst

    3 days ago


    Penang Island, Malaysia Gratitude Inc. Full time

    **Role**:QA Analyst **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Quality Assurance/QA - Details: Basic salary: RM9,000 - RM14,000 Location: LV, Georgetown Penang Shift: 24/7 Rotational DOJ: March 2024 HC Required : 4HC...


  • Penang Island, Malaysia Gratitude Inc. Full time

    Role:Quality ManagerTimings:Flexible (Permanent)Industry:BPOWork Mode:Work from officeFunctional Area:ITES / BPO / Customer ServiceProcess:VoiceKey Skills: Quality assurance Quality Assurance/QA Details:Basic salary: RM9,000 - RM14,000Location: LV, Georgetown PenangShift: 24/7 RotationalDOJ:March 2024HC Required : 4HC (Japanese)Requirement:Native...

  • Project Analyst

    4 weeks ago


    Penang, Malaysia Citi Full time

    The Global Platform & Service Readiness team focuses on creating a competitive advantage for our business by ensuring the delivery of a best-in-class client experience as it relates to new banking products and services. We partner with Global Product, Technology, and various cross functional teams to ensure internal teams are prepared, and ready to globally...

  • Project Analyst

    3 days ago


    Penang, Malaysia Citi Full time

    The Global Platform & Service Readiness team focuses on creating a competitive advantage for our business by ensuring the delivery of a best-in-class client experience as it relates to new banking products and services. We partner with Global Product, Technology, and various cross functional teams to ensure internal teams are prepared, and ready to globally...

  • Commodity Analyst

    7 days ago


    Penang, Malaysia Flex LTD Full time

    Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the...

  • Quality Manager

    2 weeks ago


    Penang Island, Malaysia Gratitude Inc. Full time

    Role:Quality ManagerTimings:Flexible (Permanent)Industry:BPOWork Mode:Work from officeFunctional Area:ITES / BPO / Customer ServiceProcess:VoiceKey Skills: Quality assurance Quality Assurance/QA Details: Native JapaneseBasic salary: RM9,000 - RM14,000Location: LV, Georgetown PenangShift: 24/7 RotationalDOJ:March 2024HC Required : 4HC...


  • Penang, Malaysia Aml Rightsource Llc Full time

    Job Description: Blue Umbrella - An AML RightSource Company - is revolutionizing compliance and risk management through industry-leading research, advanced technology, and innovative software. The company focuses on providing due diligence products and innovative solutions to enhance the partner experience. The Junior Research Analyst within the Blue...